Tricel now require an additional Sales and Customer Service Executive. Your role will be to support and drive sales of the Tricel product range to our Irish customer base. You will also be responsible for the scheduling of site crews. We are looking for someone highly motivated with a strong customer focus and organisational skills. Our ideal candidate will demonstrate initiative and enjoys working collaboratively.
The successful candidate will report to the Business and ESG Lead Project Manager.
Responsibilities
- Act as the first point of contact for customer enquiries via phone, email, and chat—offering professional advice and timely resolutions.
- Provide guidance to customers regarding product suitability & functionality as well as dealing with specifications queries.
- Schedule and coordinate site crews for installations, maintenance visits, or service calls—ensuring smooth logistics and timely delivery of service.
- Work collaboratively to meet and exceed departmental KPIs, including sales targets, customer satisfaction and response times.
- Understand customer requirements and site-specific needs to accurately plan and communicate visit details to crews and clients.
- Liaise between the customer, sales team, and operations to ensure site visits run efficiently and any challenges are addressed quickly.
- Maintain accurate records of interactions, schedules, and orders using our CRM and scheduling tools.
- Initiate and undertake special projects as required such as system improvements and optimising workflows.
- Other ad hoc duties that may arise.
Candidate Profile
- 3-5 years experience in a similar position.
- Experience in the construction sector desirable but not essential.
- Excellent organisational and administrative skills with ability to prioritise tasks.
- Business degree or business administration background.
- Proficient in MS office. Intermediate to advanced excel level of PowerPoint and Excel.
- Strong interpersonal and communication skills.
- Target and results focused.
- High level of CRM system knowledge (HubSpot system knowledge is advantageous but not essential).
What do we offer?
At Tricel, we care about you and your progression. As well as a competitive salary and benefits package, we offer:
- Excellent development and growth opportunities.
- A supportive and collaborative culture.
- A fun and dynamic work environment.
- Team oriented atmosphere.
- Good work life balance.
- Opportunity to work across countries and cultures.
- Employee Assistance Programme.
- Tax-free vouchers to the value of €1,500.
- Sports and Social club.
- Health and Wellbeing initiatives.
- Enhanced Maternity leave.
- Hybrid structure.
About Tricel
Tricel, a family-run business, was founded in 1973 by Anne Stack and Con Stack. This year marks the company’s 50th year in business. The company began by producing products from glass-reinforced plastics (GRP). It expanded its exports and established manufacturing facilities throughout the UK and Europe by implementing a comprehensive growth strategy in the 1990s and 2000s. The Stack family leads Tricel, which provides market-leading solutions in over 50 countries. Among the markets served by the company are storage tanks, pumps, sewage treatment tanks, construction products, and lubricant distribution. With its headquarters in Killarney, the Tricel Group consists of 17 companies across Europe, including seven manufacturing facilities. The company employs more than 600 people at these locations. The company has grown domestically and internationally by manufacturing locally, exporting, partnering with local distributors, and acquiring companies that enhance its product capabilities and geographical reach. In the next five years, the company’s roadmap for growth will continue to be based on three main pillars: Customer Excellence, Innovation & Sustainability.
Tricel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
By submitting your application, you consent to the processing of your personal data. We will use your information solely for recruitment purposes, and it will be stored securely. Tricel uses a third party provider called UKG to store and process candidates data on our behalf.
Job Types: Full-time, Permanent
Additional pay:
- Performance bonus
Benefits:
- Bike to work scheme
- Company events
- On-site parking
- Wellness program
Schedule:
- Monday to Friday
Work Location: In person