Role:
To ensure the efficient daily operation of the WBC Civils Sales Office, through professional interactions with customers in person/ by phone/ email. Role responsibilities include completing Sales activities such as, completing quotes, orders, and invoices, whilst providing exceptional customer service.
Duties:
- First point of contact with trade customers.
- Build positive, friendly relationships with all customers cash sales/ team ledger.
- To foster and practice the Company principle of excellent customer service at all times in relation to all customers.
- Constant communication with Manager regarding customer accounts, highlighting product range, price variations, anecdotal information etc., so that a proactive approach can be utilised in fostering future sales and best customer relationship management.
- Liaise with and support external Sales Reps, by providing timely and accurate information.
- Maintain lines of communication with Logistics officer to ensure service matches customer expectations.
- Provide information to customers relating to products, orders, deliveries, invoices.
- Accurate and timely pricing of invoices to ensure prompt deliver to customer.
- To participate fully in all training and personal development initiatives as required by the Company.
Skill & Attribute Development for Role:
- Excellent communication skills.
- Excellent customer service skills.
- Awareness of sales process and customer relationship management.
- Proficient use of Excel.
- Attention to detail.
- The ability to work under pressure and prioritise a changing workload
Job Type: Full-time
Benefits:
- Bike to work scheme
- Employee discount
- On-site parking
Education:
- Leaving Certificate (required)
Experience:
- Sales: 2 years (required)
Work authorisation:
- Ireland (required)
Work Location: In person