Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Client Solutions team to partner with the Business to provide a comprehensive view of our products.
Job Summary:
As a Solutions Manager within the Client Solution team at J.P. Morgan, you will play a critical role in ensuring that deals are executed and onboarded efficiently and on time to maximize revenue opportunities. You will proactively and positively promote and manage the implementation of new business into J.P. Morgan. You will be responsible for Project Managing new and incremental deals, will gain an exposure to the many products that JPM offer, and will be encouraged to identify opportunities for continual improvements within client onboarding and promote these forward.
Job responsibilities:
- Provide ‘Best in Class’ Implementation client experience
- Take responsibility for the implementation of deals, from start to completion
- Deliver Project management of virtual teams comprised of representatives from various organizational disciplines (e.g. Sales, Product, Operations, Technology)
- Act as the face to the client, agreeing structure, requirements and operating models, meeting on a regular basis and providing updates and handling client concerns.
- Partner with the sales and account management teams to provide support and consultancy during the sales process, including support for RFPs and performing at client pitches, where required.
- Communicate clearly and effectively with Senior Sponsors and other key Stakeholders
- Manage the project progress by use of project plans, issues logs and status reports
- Identify and manage the escalation and resolution of issues and risks, sustaining project direction
- Ensure new business transitions seamlessly into BAU with zero issues
- Identify process improvements with subsequent ownership of improvement execution
- Ensure product and regulatory knowledge is current.
Required qualifications, capabilities, and skills:
- Self-starter with the ability to work in a pressurized environment
- Highly structured and methodical in execution
- Clear, articulate and concise verbal and written communication
- Ability to multi-task and prioritize workloads, strong time-management skills
- Ability to understand and resolve or escalate issues quickly
- Good knowledge of Microsoft Office Applications.
Preferred qualifications, capabilities, and skills:
- Proven and demonstrable track record in Project Management, including management of virtual teams and complex projects
- Proven track record in client facing roles
- Knowledge of Securities Services Products
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.