Band
Level 4
Job Description Summary
Our team has an exciting opportunity available for an Instructional Designer / to join the Business Solutions International (BSI) Learning Team at Novartis.The ideal candidate should have a background and experience in developing learning curricula and materials across a variety of formats (i.e., print, online, and assessments) – preferably within a large matrixed organization.
Within a globally distributed consulting team, the right candidate will be expected to collaborate on projects with SMEs and Key Stakeholders. Working with these groups, they will need to surface, analyze and implement learning needs, goals, objectives, outcomes, assessment criteria and methods.
The candidate will need to be knowledgeable in learning theory and experienced in the application of learning models and processes (e.g., ADDIE, VARK, etc.). They will also need to recognize how and when to be pragmatic and flexible in the design and delivery of learning solutions in the context of large change initiatives and/or workforce transformation processes.
Job Description
Key Responsibilities:
- Lead and act as first point of contact for all project related Instructional Design (ID) targets, objectives, tasks and activities.
- Support other project leadership roles in the wider management of resources, targets, objectives, and tasks.
- Coordinate with SMEs, key stakeholders, and the wider team to surface the business needs/problems; identify resulting learning needs, learning participants’ profiles, and any learning evaluation / assessment methods and criteria to implement as part of any subsequent learning solutions.
- Work with the SMEs, Key Stakeholders, and wider team to coordinate the learning solution design, development, implementation, and evaluation phases.
- Lead and work in partnership with Multimedia Developers / Graphic Designers and AI Agents in the design and development of storyboards, simulations, e-learning, and other types of learning content/resources.
- Lead and work in partnership with training delivery experts (e.g., coaches / facilitators) in the development of in-room training, live-online training, physical and printable learning content/resources.
- Drive best practices and process improvements within learning projects and across the wider team and organization.
- Ensure real / case studies are embedded in training resources and programs (for example, commercial operations field force interactions, decision-making sciences, data insights and analytics, etc.).
Essential Requirements:
- Good experience in Instructional/Content Design with/within a similar type of large matrixed style organization or Extensive experience in other types of smaller organisations.
- Experience working in remote and on-site environments.
- Experienced at conducting learning needs analysis and implementing subsequent learning solutions and methods of assessment.
- Thorough experience designing and implementing online and printable learning resources.
- Experience in performing quality reviews and quality checks.
- Experience in designing and implementing online learning assessments.
- Thorough experience with learning tools, applications and standards, for example, Microsoft Office (PowerPoint & Word), HTML, SCORM, and VLEs/LMSs.
- Excellent English communications skills written and verbal.
Commitment to Diversity and Inclusion / EEO paragraph
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
(*Note: different wording for US (auto populated in Workday for US, no need to copy/paste), Germany Pharma and South Korea. Find the wording in the Job posting guidelines.)
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Skills Desired
Calls Handling, Curiosity, Customer Care, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service, Customer-Support, E-Learning, Field Service Management, Front-End Development, Order Management, Professionalism, Sales, Waterfall Model