Job Description:
Senior Software Engineer
Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.
The Expertise and Skills You Bring
- Proficient in Java.
- Strong UI experience in Angular or JavaScript.
- Experienced in developing APIs, micro-services, CI/CD pipelines and using uDeploy, Jenkins or similar tools.
- Experienced with Docker/Kubernetes and container-based deployment practices will be a plus.
- Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation.
- Hands-on Azure / AWS experience or desire to build cloud experience (e.g. certifications, training).
- Working with Event Driven Architecture -- Kafka, Webhooks a plus.
- Test Driven Development -- JUnit, Jasmine, Karma, Protractor, Jest, etc.
- Familiarity with NoSQL (MongoDB, DynamoDB, etc.) a plus.
- Ability to work independently and professionally in high pressure/visibility situations within tight timeframes.
- Self-starter, curious, collaborative, innovative, eager to learn, and mentor others every day.
- 5+ years hands-on experience as a software engineer.
- Bachelor’s degree in computer science or equivalent experience.
The Value You Deliver
- Write high-quality code for our applications that is reliable, scalable, and reusable.
- Understand the leadership vision and execute on that vision.
- Strengthen and promote the culture of innovation by setting examples.
- Find creative ways to get things done and do them right.
- Foster a culture of best-in-class software engineering practices.
- Exercise a passion for keeping your knowledge up to date with the latest and greatest.
- Ensure the high level of integrity in the team.
- Take ownership and accountability for figuring out what needs to be done.
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