Job Description
We’re looking for an experienced Product Owner and Technical Product Manager to join our growing Digital Platforms team (Global eCommerce Platforms) and play a critical role in shaping the future of our enterprise digital services and omnichannel marketing capabilities. This person will be a key driver in our digital transformation journey, helping us to elevate customer engagement and deliver seamless, connected experiences across digital touchpoints.
As Product Owner, you will lead the end-to-end product lifecycle across a suite of marketing and engagement platforms — including performance marketing, ad serving, and personalization technologies. You will work at the intersection of marketing, technology, and customer experience, developing scalable, high-impact digital solutions that meet business goals and user needs.
Key Responsibilities
- Platform Ownership: Manage and evolve a portfolio of customer engagement platforms (acquisition, performance marketing, ad tech, personalization engines), ensuring they align with omnichannel marketing objectives.
- Product Strategy and Vision: Develop and articulate a bold, forward-looking product roadmap that establishes a clear, differentiated vision for the Henry Schein Ecommerce Platform Performance Marketing capability, driving sustainable competitive advantage and market leadership.
- Customer-Centric Innovation: Act as the voice of the customer, using research and data insights to guide prioritization and solutioning.
- Cross-Functional Collaboration: Partner with internal stakeholders across Product Management, Marketing, Analytics, IT, UX, Creative and Engineering to deliver cohesive platform experiences.
- Backlog Management: Own and prioritize the product backlog, translating strategic objectives into actionable user stories and technical requirements.
- Performance & Optimization: Define KPIs, monitor product performance, and implement continuous improvements for usability, personalization, and engagement.
- Change Agent: Champion adoption of digital tools and capabilities across teams, and support change management efforts with clear communication and strategic enablement.
- Emerging Tech & AI Integration: Explore and evaluate emerging technologies (AI-driven personalization, content automation, dynamic creative optimization etc.) to maintain innovation momentum and competitive advantage.
- Team Management: Demonstrate outstanding management and leadership skills and ability to attract, retain, motivate, develop, mentor and coach team members for high performance. Establish key operational objectives and delegate assignments to staff.
- Vendor Management: May develop proposed budgets for approval and manage budget once approved.
Qualifications
Required:
- 10+ years of experience as a Product Owner or Product Manager in digital marketing, eCommerce, or digital transformation environments.
- Proven experience with platform and capability ownership across performance marketing, ad serving, and personalization technologies.
- Strong understanding of omnichannel marketing strategies, MarTech ecosystems, and customer engagement best practices.
- Excellent communication and stakeholder management skills, with the ability to translate complex requirements into business value.
- Lead and develop virtual teams.
- Expert independent decision making, analysis and problem-solving skills. Operate with substantial latitude for independent action or decision.
- Plan and manage complex and successful projects; understand available resources, develop timeline, budget and assign areas of responsibility
- Familiarity with Agile/Scrum methodologies and product management tools (e.g., Jira, Confluence).
Preferred:
- Experience working in highly matrixed, enterprise organizations.
- Exposure to or interest in AI-driven marketing technologies, personalization engines, or customer engagement platforms.
- Strong analytical skills with experience in performance measurement and platform optimization.
- Passion for creating scalable, resilient, and customer-centric digital experiences.
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.