Laharts Skoda are looking to recruit an Experienced Service Advisor to join our Aftersales team in Clonmel.
The role includes:
- Manage service customer appointments efficiently and liaise with customer as appropriate
- Dealing with customer requirements for service and repair in an efficient and courteous manner both by phone and service reception
- Liaise with Workshop, Warranty and Parts Department.
- Achieve consistently high standards across the dealership and identify new ways to increase the performance
- Determine workshop availability on booking system and manage bookings to ensure maximum workshop efficiency
- Maintain high levels of customer service whilst offering advice to customers regarding technical issues, costs, completion times etc.
- Keep customers up-to date on progress of each vehicles undergoing maintenance and agree on any additional work required.
- Deliver highest levels of customer satisfaction and retention.
Essential Candidate Requirements:
- A passion for excellence in customer service
- Minimum of 2 years' experience in a similar Service Advisor role
- An enthusiastic, positive results orientated approach which demonstrates exceptional levels of customer care
- Experience in managing customer accounts
- Excellent Interpersonal skills and be highly motivated, Fluent written/spoken English with excellent communication and organisational skills
- Strong Computer Skills including MS Office
- Full clean Irish driving license
What we offer:
- Competitive Salary
- Performance Bonus
- A clean and safe working environment
- Bike-to- Work scheme
- In-house, manufacturer & professional qualifications
Job Type: Permanent
Benefits:
- Bike to work scheme
Experience:
- Service Advisor: 2 years (required)
Licence/Certification:
- Full Driving Licence (required)
Work authorisation:
- Ireland (required)
Work Location: In person