Mercedes-Benz Cork, a principal dealer for Mercedes-Benz in Ireland and Cork's exclusive Mercedes-Benz dealership, is currently seeking a Showroom Host to join our esteemed team. We are a sister company of MDL (Motor Distributors Limited) which are the importers for Mercedes-Benz in Ireland. Our dealership, located in East Gate Business Park, Little Island, County Cork, operates a Sales, Service, Repair and Parts facility dedicated to Mercedes-Benz.
At Mercedes-Benz Cork, we take pride in our commitment to our employees, offering excellent training and development opportunities. We provide a long-standing career rather than just a job, and our positive working environment, continuous development initiatives, opportunities for progression, and competitive remuneration packages have contributed to the loyalty of our team, which consists of over 180 employees.
The Successful candidate will be the first point of contact to customers calling or visiting our showroom. Your role will be to provide the customer with the highest levels of customer care and personal attention and where possible, anticipating the customers’ needs and initiating actions to exceed their expectations.
Key duties and responsibilities to include:
- Being the first point of contact to customers calling or visiting the showroom.
- Handling telephone calls and dealing with queries in a professional manner.
- Meeting, greeting and assisting customers.
- Offering & making customers refreshments.
- Ensuring waiting customers are kept as comfortable as possible.
- Introducing customers to the most appropriate specialist to deal with their needs.
- Monitoring and recording showroom traffic and incoming calls on the CRM.
- Capturing, recording and updating customer details in the database.
- Ensuring the showroom is kept tidy and well presented at all times.
- General administrative duties.
- Various ad hoc duties.
The successful candidate will ideally:
- Have a strong customer service background.
- Display an outgoing personality and enjoy engaging with people.
- Exhibit excellent communication and interpersonal skills both in person and on the phone.
- Excel at understanding, anticipating and meeting customer needs.
- Have a genuine desire to exceed our customers’ expectations.
- Display a positive, enthusiastic, can-do attitude.
- Have the ability to work on their own initiative; multitask and meet deadlines.
- Possess excellent administration and IT skills.
- Work well as part of a team.
- Be well presented at all times.
- Previous experience within the motor industry is desirable but not essential.
If you meet the aforementioned criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, along with a comprehensive Curriculum Vitae.
Job Types: Full-time, Permanent
Benefits:
- Bike to work scheme
- Company events
- Company pension
- Employee assistance program
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: 385