TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, and drive revenue and growth. To help businesses achieve their marketing goals on TikTok, no matter how big or small, our SMB team combines operational expertise with a customer-centric strategic mindset. You will be doing so by designing and executing scaled sales & service delivery strategies, as well as ensuring that our customers have the right tools and product at their fingertips.

We're looking for a dynamic, passionate SMB Agency Partner Manager with a digital advertising background to join our growing Agency team in Dublin. You will be a crucial member of a growing team that will partner with SMB advertisers in a one to many structure with the goal of activating, nurturing and growing accounts in the French market. You will look to establish and strengthen your client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to help shape and sell scalable solutions to grow and support SMB customers.

Responsibilities:
- Set up and enhance long term successful strategic partnerships with existing media/digital agencies to support their long term growth in the Benelux and French Markets
- Develop and grow an existing book of agency business by:
- Scaling current agencies' advertisers
- Securing additional budget by proving greater ROAS for the agencies' clients
- pitching for new clients' activations
- Prove impact through achieving KPIs such as: increase in budget & ARPA, growth of active clients per agency,etc
- Accurately forecast revenue delivery and identify opportunities to prevent or bridge gaps to goal
- Establish and maintain both C-Level & tactical relationships with agencies, becoming their key point of contact, to ensure TikTok is a partner of choice in their future growth
- Leverage insights, data, and industry benchmarks to lead conversations with internal Cross-Functional Stakeholders, and externally to support the agencies
- Manage media agencies at scale; monitoring the partner's performance through tools and timely communication with clients
- Deliver best in class customer experience: reactively troubleshoot any practical problem occurring to the agencies and proactively anticipate any challenge