About us
The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.
Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.
The role
The software Product Director is a key role within the Fidelis Partnership team.
You will be responsible for leading the vision, strategy, and execution of the product development roadmap for one of our key data analytics software suites (FireAnt). This role requires a balance of strategic thinking, leadership, and hands-on execution to drive product innovation, market success, and customer satisfaction. The ideal candidate will work within our Data analytics team and collaborate closely with IT, Finance, Data, Underwriting, and other key stakeholders to deliver best-in-class software products and data services.
You will work to drive projects and initiatives that support of Fidelis’ business processes now and in the future. You must ensure projects deliver on-time and to budget. As a liaison between business and technical functions you will be responsible for communicating across the organisation and to external parties to make sure we deliver software services to the highest standards within a regulated environment.
Key accountabilities
- Product Strategy & Vision: Develop and articulate a compelling product vision and strategy aligned with business goals and market opportunities. This will include potential close working on bids and pitching to external parties for investment and sales opportunities globally
- Roadmap Development: Define, maintain, and communicate the product roadmap, ensuring alignment with customer needs, technological advancements, and competitive landscape.
- Cross-Functional Leadership: Partner with teams from across the business on requirements capture, design, service management, support and end-users to drive product initiatives from conception to launch.
- Customer & Market Insights: Conduct market research, gather internal and customer user feedback, and analyse data to identify trends, opportunities, and areas for product improvement.
- Stakeholder Management: Act as the primary advocate for the product internally and externally, engaging with executives, customers, and partners to ensure alignment and adoption.
- Agile Product Development: Lead the product team in an agile development environment, prioritizing features and ensuring timely and high-quality product releases.
- Performance Measurement: Define and track key performance indicators (KPIs) to measure product success and iterate based on data-driven insights.
- Team Leadership & Development: Take ownership of the existing team (~10 people across London, Dublin, Bermuda), build and mentor a high-performing product team, fostering a culture of innovation, collaboration, and customer-centric thinking.
- Drive Change: Plan and develop change from ideation through to implementation and commissioning. Build and size the existing team to execute this journey, putting in place the necessary structures and processes.
- Work closely with technology teams (internal and external), tech architects and business owners to refine requirements and translate business needs into data solutions and make sure projects are coordinated correctly
- Ensure there is always an approach of continuous improvement and implementation of best practice
- Effectively document and surface relevant information
- Remove blockers to ensure project success in a pro-active manner
- Manage risks, issues, deadlines, dependencies and be able to present up to date status reports at any time
- Instil a sense of ownership, accountability and technical excellence in the team, driving efficient processes at pace and constantly push best practice
- Monitor efficiency of resource use and team productivity
- Develop a strong understand of our industry and our products and services
- Regularly report on progress, defining and reporting KPIs and key objective/result metrics
- Keep stakeholders up to date on all activities that impact project outcomes and be a point contact for work status. Ensure stakeholder satisfaction
- Continual focus on long term effectiveness, simplicity of solutions and appropriate controls
- Estimate projects and tasks, working closely with technical and business teams as needed
- Ensure the quality of any third-party deliveries against requirements, liaising with outsourced partners as necessary
- Be able to act as an authoritative voice-of-customer representative
- Continually track budget & effort management and reporting, tracking team costs, cost of work-packages, efficiency, work in progress etc
- Support a team culture of innovation, efficiency, accountability and initiative, with a focus on process simplification and outcome delivery
- Strong leadership skills, an innovative mindset and experience as a proactive team player while leading strongly from the front
Skills & experience
- Bachelor’s degree (or higher) in a relevant technology field (i.e. Engineering, Physics, Data Science)
- Minimum 10 years’ experience in a technical product manager/product director role in a large enterprise/multinational organisation
- Experience managing and reporting on project and programme budgets
- Experience working in a regulated environment
- Strong customer service mentality with the ability to develop and maintain relationships with stakeholders at all levels
- Strong motivational and people skills, helping team members to excel in a culture of collaboration and openness
- Excellent organisation and time-management skills, able to work in a dynamic and fast-paced environment
- Strong communication skills, both oral and written with proven ability to influence change
- Run and manage processes efficiently, aligning with other teams as needed
- Able to deliver objectives assigned to you with a strong sense of urgency
- Always maintain a high bar of quality and have pride in doing work well to high standards
- Drive and support innovation in a pragmatic and effective way to meet the needs of the business
- Leading by example in terms of our company culture and values
- Meticulous attention to detail
- Industry Knowledge: Strong understanding of software development processes, SaaS business models, and emerging data technology analytics trends. Strong understanding of data analytics systems
- Strategic Thinking: Proven ability to develop and execute a product strategy that drives business growth.
- Technical Acumen: Comfortable working with engineering teams and understanding software architecture, APIs, and modern development practices.
- Leadership & Communication: Excellent leadership, collaboration, and communication skills to influence and inspire teams.
- Customer-Centric Mindset: Ability to balance business objectives with customer needs, ensuring an exceptional user experience.
- Data-Driven Decision-Making: Proficiency in analytics and experience leveraging data to inform product decisions.
- Agile & Lean Methodologies: Fluent in Agile, Scrum, and Lean methodologies to drive efficient product development cycles.
- Strong interest in AI, leveraging practical applications of AI wrt data analysis, automation of manual processes and data handling
Other
The Fidelis Partnership Ethos
At The Fidelis Partnership, we aim to be different while making a difference.
- We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence.
- Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space.
- We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader.
- We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals.
- We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.
Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.
Diversity, Equity & Inclusion
Diversity & Inclusion in the workplace
- Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community
- We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes
- This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups
- We aim to maintain a focus on equal opportunities across all stages of hiring process
- We measure and minimise the pay gap where possible.
Bring Your Whole Self to Work
Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.
To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact fidelis@avenciaconsulting.com to discuss. All information relating to your health or disability will be treated in accordance with our data protection policy.
Apply by 25/08/2025
Reference: FID01432