Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your Impact:
The OpenText VIM team is looking to welcome a technically dynamic and resourceful individual who has the ability to provide exceptional technical customer support in a challenging and rewarding environment. You will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. Your focus will be supporting the VIM (Vendor Invoice Management) suite of products within complex customer environments while suggesting techniques and tools for application development.
What the role offers:
You will be working in a highly functioning team consisting of Technical to Principal Support Specialists that work effectively together to reach a common goal.
- Identifying and resolving customers' issues in a timely manner (in accordance with published response times) via telephone support and written correspondence.
- Managing customer relationships and clearly documenting all interactions within the company database.
- Providing suggestions for alternate support options for customer issues that are not related to Open Text's products.
- Testing of OpenText product issues within various environments for validation and solution purposes.
- Authoring technical documents for inclusion in the Knowledge Center Base.
- Collaborating with other departments and teams in troubleshooting issues.
- Reporting software bugs and customer suggestions.
- Previous experience working within a technical support environment
- University/College degree within a related discipline or equivalent work experience
- Customer support experience in a technical support environment
- Availability for On-call support
- Experience with SAP R/3 and S4/HANA
- Experience in SAP workflow and ABAP Programming
- Experience in ALV Report Development
- Experience in SAP FI/MM modules (Technical) and business processes.
- Some experience with SAP Fiori and Web services.
- Experience in dialog programming, building custom screens and transactions
- Excellent phone and written communication skills required
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.