Main purpose of the role:
Manage and motivate your team, ensuring the store operates efficiently and effectively and to provide our customers with the very best customer service experience at all times.
The ideal candidate will have/be:
- 2 years experience in a customer service facing role is desirable
- Excellent communication skills
- The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure
- The ability to organise work, delegate responsibilities and support team members in the store.
Main duties:
- Actively live the brand-values i.e. Proud, Energetic, Imaginative and Community-Based
- Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace
- Set the standard for other employees in relation to rotation, merchandising and facing off
- Assist in the induction, training and development of employees
- Deal with all customer queries efficiently, professionally and consistent with store policy
- Engage with new initiatives and embrace new ways of working.