About the Role
We’re looking for a Support & Influencer Relations Specialist to join our passionate, remote-first team at Bloom Stories. In this hybrid freelance role, you’ll handle two core responsibilities:
- Providing fast, empathetic customer support via Zendesk
- Supporting our influencer marketing campaigns by managing communication and outreach with content creators
You’ll play a vital role in ensuring a smooth experience for both our users and our creator partners. This is an ideal entry-level opportunity for someone detail-oriented and emotionally intelligent, who thrives in a remote environment and is ready to take ownership of operational communication tasks.
Your Responsibilities
Customer Support (daily core)
- Handle support tickets in Zendesk (refunds, cancellations, technical issues, etc.)
- Monitor and respond to app store reviews and follow-ups
- Use tools like ChatGPT to improve and refine responses
- Maintain high response efficiency (e.g. First Contact Close Rate, time per ticket)
Influencer Relations (in campaign cycles)
- Send and manage outreach via email (Yesware) and social DMs
- Track and document all influencer communication as well as their statistics and demographics in spreadsheets
- Assist in onboarding creators for campaigns (with guidance from our Influencer Lead)
- Negotiate basic conditions with creators when needed
- Proactively source new influencers via platforms like Instagram, TikTok, and YouTube — manually and using tools like Modash — to find creators that fit our campaign goals
- Keep opt-in rates and onboarding times high through efficient, friendly communication
Reporting & Collaboration
- Report KPIs weekly and per campaign
- Coordinate with support and influencer marketing teams
- Work independently after onboarding, with minimal supervision
What We’re Looking For
- Excellent written English and solid German required (other languages a plus)
- Strong communication skills and emotional intelligence
- Meticulous attention to detail and high reliability
- Ability to work independently and proactively
- Bonus: Experience in support, influencer marketing or CRM systems and comfortable using Zendesk, Gmail, Google Sheets, Yesware and AI tools
Contract & Benefits
This is a freelance position. Applicants must be able to send us an invoice each month. We believe great work deserves great conditions — so despite being freelance, we offer:
- Paid vacation days
- Health benefits
Why Join Us?
Remote-first flexibility: Work from anywhere, with async culture and flexible hours (as long as you're reachable in core EU hours)
Annual team offsite in an exciting location
Startup vibe: Young, kind team, flat hierarchies, and real ownership
Unique industry: Our product sparks curiosity – always a great conversation starter at any party ;)
About Bloom Stories:
Bloom Stories is a leading provider of audio experiences, committed to creating intimate and safe listening environments. Our content caters to a diverse audience, promoting well-being and inclusivity. Our innovative approach to content distribution allows us to reach millions of listeners globally.
Job Types: Part-time, Permanent
Pay: From €14.00 per hour
Language:
- English (Required)
- German (Required)
Work Location: Remote