Job Description:
We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionize mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channeling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact. Join our dynamic Reliability team within International Consumer (which includes Chase UK), to enhance customer experience and safeguard our business by ensuring our products and services are reliable at every step.
As the PTx Process Analyst in the International Consumer Bank (ICB), you will be integral to the success of our technical program delivery. Your knowledge of applications, platforms, and products will enable you to act as a crucial intermediary between product owners, business, operations, and software developers. You will make informed decisions based on data and offer strategic insights to advance key business initiatives. As a technical expert, you will adeptly handle ambiguity, manage change efficiently, and communicate effectively with diverse stakeholders to ensure the highest standards of quality and professionalism in service delivery. This role is pivotal in achieving project milestones and objectives, working collaboratively across management, technology, development, and support teams to ensure Cloud migrations and software releases adhere to documented procedures and meet audit requirements. Additionally, this role focuses on enhancing current processes, reducing friction through automation, and managing the backlog of work.
Job responsibilities:
- Process Management: Lead the PTx process, ensuring all activities align with organizational standards and timelines.
- Coordination: Work collaboratively with cross-functional teams, including Application Owners, Infrastructure Owners, and Business Resiliency teams, to ensure seamless process execution.
- Compliance: Maintain adherence to regulatory requirements and internal policies throughout the PTx process.
- Continuous Improvement: Identify opportunities for process optimization and implement best practices to enhance efficiency and effectiveness.
- Reporting: Develop and maintain comprehensive reports on process performance, highlighting key metrics and areas for improvement.
- Training and Development: Offer guidance and training to team members and stakeholders to ensure understanding and compliance with the PTx process.
- Risk Management: Identify potential risks and develop mitigation strategies to ensure successful process execution.
- Governance and Oversight: Lead the function to provide governance and oversight for application deployment to a Cloud platform, ensuring process steps are followed, correct evidence is provided, and solutions are deployed with security and controls met.
- Backlog Prioritization: Collaborate with ICB, audit, and other key teams to prioritize the backlog of enhancements, automation opportunities, and other use cases.
- Requirements Management: Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility.
- Industry Knowledge: Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects.
Required qualifications, capabilities, and skills:
- Experience: Experience in solutions analysis, technical program delivery, or a related field.
- Data Analysis Expertise: Demonstrated proficiency in data analysis and application.
- Advanced Analytics Knowledge: In-depth knowledge of data analytics techniques, with experience in developing and interpreting models, diagrams, and data-driven insights.
- Technical Fluency: Proven ability to leverage technical fluency in current and relevant platforms, software tools, and technologies to drive innovative solutions.
- Leadership in Change: Strong track record of leading through change, navigating ambiguous situations, and managing dependencies in complex projects.
Skills and Behaviours:
- Confident communicator with stakeholder influencing skills.
- Strong written communication and presentation abilities.
- Strong understanding of Agile principles and working (preferably using Jira).
- Self-motivated with a continuous improvement mindset, challenging the status quo.
- Strong analytical and problem-solving abilities.
- Ability to collaborate effectively across teams and manage multiple stakeholders.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.