Trainee Claims Handler & Loss Adjuster

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Key roles

This position is within the Casualty Claims Team and will include the administration, investigation, and negotiation of a portfolio of liability damage and injury claims and other claims related activities.

Specific responsibilities (including but not limited to)

• Proactive end-to-end management of a portfolio of casualty files with specific closure and quality targets.
• Early Settlement of claims where possible.
• Work with Solicitors on litigated files and proactively manage a litigation claims portfolio liaising with Policyholders, Brokers and Insurers on Accounts.
• Provide excellent customer service to our clients.
• Work as part of a team, liaising with external field adjusters and other areas of the business.
• Represent the business in a professional and positive manner at all times.
• Maintain a positive attitude when faced with challenging circumstances and changing business needs.
• Be flexible with time and willing to get involved in other areas of the business as requested by management, including travelling to other locations if necessary.
• Assist with mentoring, training, and support of other members of the team to develop and maximise opportunities in order to promote the business.
• Support the development and implementation of the Liability strategy to enable the delivery of overall business targets.

Qualifications/skills

• Minimum competency requirements accredited, CIP Qualification. Progress towards MDI and /or Legal Qualification (Desirable).
• Injury claims handling experience, negotiation, and administration skills highly desirable.
• Decision-making skills and sound numeric skills required.
• High-level interpersonal and communication (verbal/written) skills.
• Experience working in a pressurised environment with tight deadlines.
• Demonstrable history of claims management and negotiation with external parties.

Preferred Skills and Experience

A clear understanding of injury case reserving, valuing quantum and settlement/negotiation tactics within the Irish jurisdiction.

The ideal candidate must be a Team Player with a positive attitude and have the following skills and attributes:

• Detailed understanding of processing of liability claims and ability to assist team members.
• Highly motivated, proactive and with excellent influential skills to influence both internally and externally demonstrate impartiality and a sense of fairness.
• Possess excellent communication skills, both written and verbal.
• Possess a high level of organisational skills and problem-solving ability
• Show tact, sympathy and patience.
• Excellent understanding of the business strategy and able to promote the business to customers (insurer, intermediary and end customer / policy holder).
• Customer orientated and able to display a willingness to meet and understand customers’ needs.
• Demonstrate excellent attention to detail and accuracy.
• Ability to initiate new process improvements.
• Have a “can do’ attitude and demonstrate a desire to deliver performance excellence.
• Have proven team-working skills and the ability to see the "big picture".
• Possess an ability to maintain focus, control and positivity under pressure.

Benefits of working for Sedgwick in Ireland

• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Health Insurance Scheme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF5 & CF6 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them. 

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.