Job Description
Exciting Opportunity to Join Our Team!
New Build
Job Responsibilities
- Oversee and resolve day-to-day work orders/tasks to meet customer satisfaction targets and deliver within a timely fashion, meeting all client KPIs/SLA's.
- Maintain up-to-date logs of work completed and outstanding items through Remedy or mutually agreed client system/platform Auto-task.
- Supervise the installation, configuration, and maintenance of optical servers, networking equipment, optical patch cords testing/certification, and other data centre optical infrastructure.
- Monitor systems to ensure optimal performance and respond to faults and outages promptly.
- Manage isolations and re-instatement of Electrical, Chilling, Fire Alarms, and Sprinkler systems when required and where authorized.
- Collaborate closely with engineers and other IT professionals to manage data centre capacity and operations.
- Lead a team of technicians, sharing expertise and experience to help resolve operational problems.
- Provide holiday, training, and sickness cover for other members of the shift team.
- Track and complete Critical Services Planned Preventative Maintenance. Effectively maintain and report on the critical services & environmental monitoring.
- Conduct condition assessments of plant and equipment.
- Log and action all abnormal situations with incident reports, including remedial action taken.
- Update reports, documentation, and infrastructure mapping as required.
- Ensure work quality of 3rd party specialist contractors and action/implement any report recommendations.
- Ensure follow-through between normal technical tasks and additional/project works.
- Ensure all requirements are met within clients' SLA (Service Level Agreement) and adhere to the standard clients' Cloud requirements.
Qualifications
- Formally time-served trade technicians in either mechanical or electrical services.
- Experience in mission-critical facilities maintaining, including but not limited to UPS systems, BMS operation, emergency standby generators, chiller systems, and testing of electrical systems.
- Optical Hardware installation, Fibre handling/testing, and certification.
- Sound understanding and experience of meeting health and safety obligations with regard to maintenance activities.
- Excellent verbal communication skills.
- Organized with strong written English skills.
- Proficient in Excel, Word, and Outlook.
- Ability to learn and develop both technical knowledge and understanding of local organizational systems and processes.
- Committed to the delivery of excellent customer service.
- Calm manner, able to work under pressure.
- A team player, able to work with eir and clients' staff of all levels.
- Required to work shifts, including weekend and bank holiday working.
Preferred Skills:
- Committed to the delivery of excellent customer service.
- Calm manner, able to work under pressure.
- A team player, able to work with eir and clients' staff of all levels.
- Required to work shifts, including weekend and bank holiday working.