Verification Officer

Company Description

SGS is the world's leading Inspection, Verification, Testing and Certification company. We are recognised as the global benchmark for quality and integrity. With more than 98,000 employees, we operate a network of more than 2,650 offices and laboratories around the world. We deliver global service with local expertise, to market leading clients across 10 different industries worldwide.

SGS Ireland is seeking to recruit a full-time (37.5 Hours) Verification Officer for Leopardstown NDLS on a fixed term contract.

This role would require the successful candidate to be responsible for processing driving licence applications, including customer registration/verification within a defined timeframe ensuring the highest standards of customer service are achieved.

The network of NDLS Centres is responsible for processing driver licence applications in 34 NDLS Centres across Ireland on behalf of our Client the Road Safety Authority.

Job Description

Reporting to the Regional Supervisor, the successful candidate will be responsible for the following activities:

• Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded  to the NDLS Front Office Solution
• Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology
• Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk.
• Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
• Ensure that the RSA NDLSFO Customer Verification Manual is understood and adhered to
• Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
• Ensure that Data Protection is always adhered to – the 7 Principles of Data Protection
• Flexibility to travel  to cover in NDLS Centres other than your base location
• Commitment to working Saturdays as part of a fair roster rotation of same
• Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS Equality & Diversity policy
• At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company’s policies and procedures

This is not a definitive list and other duties may be added on an Ad hoc basis

Qualifications

Leaving Certificate and/or FETAC 5 skills certificate or greater

Additional Information

The ideal candidate should possess the following attributes/skillsets:

• Strong customer service focus and experience
• Fluency in both written and oral English, along with excellent communication skills are essential. (develop positive working relationships with people at all levels, with SGS colleagues and external clients/customers).
• Use of a Car & a Full Clean Driving Licence an advantage
• Accuracy and attention to detail is critical.
• Ability to work under own initiative without regular supervision or as part of a team
• Initiative and excellent problem-solving skills in a fast-paced environment
• Excellent PC Proficiency and knowledge of MS Office applications