Company Description
SGS is the world's leading Inspection, Verification, Testing and Certification company. We are recognised as the global benchmark for quality and integrity. With more than 93,000 employees, we operate a network of more than 2,600 offices and laboratories around the world. We deliver global service with local expertise, to market leading clients across 10 different industries worldwide.
Job Description
We are looking to recruit a Verification Officer to work at our Trim NDLS Centre. This position is a Part- Time, Fixed Term Specific Purpose Contract. This Agent Network is part of the National Driver Licence Service which SGS Ireland is delivering on behalf of the Road Safety Authority (RSA).
Reporting to the Regional Supervisor, the successful candidate will be responsible for the following activities:
- Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.
- To process applications within a defined timeframe ensuring the highest standards of customer service are achieved.
- Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded to the NDLS Front Office Solution
- Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology
- Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor.
- Ensure that all mandatory courses are completed in a timely manner as defined by your supervisor
- Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
- Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
- Flexibility to travel to cover in NDLS Centres other than your base location
- Commitment to working Saturdays as part of a fair roster rotation of same
- At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company’s policies and procedures
- Ensure full compliance with the Company’s Code of Integrity, and act in accordance with SGS Ireland’s Equality & Diversity Policy.
This is not a definitive list and other duties may be added on an Ad hoc basis.
Qualifications
Leaving Certificate and/or FETAC 5 skills certificate or greater
Additional Information
- Attention to detail and accuracy is an essential part of the role
- Flexibility is very important
- Computer Literate; knowledge of MS Office
- Possess excellent interpersonal and communication skills
- Have experience in dealing with members of the public
- Be friendly, efficient and customer focused.
- Ability to work under own initiative or as part of a team
- Fluent English speaker (Fluent Irish speaker an advantage)
Use of a car and a full clean driving license. Full training will be provided.