What is the opportunity?
This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland. Working as part of a dynamic and supportive team you will have the opportunity to work closely with our personal and business customers.
Please note, this role is required for a duration of 18-months.
In this role, you will:
- Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
- Handle the flow of customers to ensure their smooth passage through the Branch
- Relocate customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
- Record/update relevant customer information on in-house systems
- Handle all basic queries/problems and refer complaints as appropriate
- Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
- Understand your goals, and your role in delivering and achieving the Group's shared ambitions
- Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group's success
- Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions!
- You may occasionally be required to carry and handle money, including transporting cash and ensuring its secure delivery. This task will be conducted in accordance with established security and safety procedures
What will make you stand out?
A proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team. Self-motivated with a passion to achieve goals and identify sales leads and referrals. You have a curiosity for technology, and are an early adaptor of new technologies. The willingness to learn and grow your career within the company!
Essential Qualifications
There are no essential qualifications required for this role.
More about the team
Our team purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers' lives. Our work is important and so too are the people doing it. Here in Bank of Ireland we are committed to ensuring that our customers feel the difference when they interact with us. This focus on the customer is underpinned by our commitment to delivering a differentiated customer experience through the development of a series of service and channel enhancements. With the customer experience underpinning everything we do, it is essential we hire talent that recognises its importance.
Why work with us?
The Bank of Ireland company culture prioritises work-life balance with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.
Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!
Key Competencies
- Customer Focused - Self
- One Group, one team - People Manager
- Agile - Self
- Accountable - Self
- Manage Risk - Self
We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.