Role Accountabilities Responsibilities
Sales & Activity Management:
- Flexibility to work across all Personal Lines departments securing renewals, processing amendments, cross selling and up selling across all product lines.
- Good negotiation and sales skills
- Manage renewals, client retention in line with targets and compliance
- Ensuring all aspects of Mid-Term Alterations, Renewals, Accounts entry, claims liaison, correspondence are completed
- Ensuring all files are up to date on Relay
Customer Relationship Management:
- Manage clients across depts. handling renewals, MTA’s and queries in relation to Personal Lines products
- Take personal responsibility for delivering the highest level of accuracy and quality in your work
- Deal with all requests internal / external in a timely and efficient manner
- Team Collaboration:
- Build great relationships across all teams within Arachas working collaboratively to deliver on team targets and objectives Compliance:
- Ensuring all compliance standards are met during all processes
Requirements:
- APA Required
- CIP preferred
- Experience working in a fast-paced environment
- Knowledge of Relay an advantage
- Excellent organisational skills, ability to prioritise, manage, multi task and execute daily tasks
- Excellent communication and interpersonal skills with the ability to deal with internal and external customers
- Excellent attention to detail
- Ability to solve problems
- Ability to work in a dynamic team environment
- Be open to change and fast pace environment
- Perform ad-hoc duties as required
Person Specification:
- Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.
- The ability to prioritize workloads and adapt to unforeseen events
- A good degree of personal organization and a structured approach to time and resource management
- Commitment to their own professional development
- Working always with the customer first approach in line with Arachas Culture
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