Pret A Manger - Assistant Manager

DRIVE MY SUCCESSION

The right Pret people
To support my GM in putting in place a robust Family Tree and Plan Bs for each role to ensure business needs are met
To drive Team Happiness by role modelling Pret’s Values and Behaviours and by bringing Joy of Pret and fun to my team and customers
To embrace the Thoughtful Leadership Principles (Being Kind, Honest and Generous)
To support in-house training, legal compliance training and graduations by ensuring that they are carried out following the agreed standards and guidelines and at the right time. This includes completing Journals and reviews accordingly
To contribute to minimising turnover by following the Turnover Principles
To regularly complete 1:1s to review the team’s performance using Pret Behaviours, KPIs and SMART targets
To contribute to the team’s wellbeing by promoting and nurturing a healthy work-life balance
To support my GM with following up meaningful actions from Pret’s Big Conversation

DRIVE MY BUSINESS

Amazing service

To ensure the team consistently delivers Amazing Customer Service by following the 6 Key Points of Service
To ensure the Speed of Service Principles are embedded in the shop and as a result we provide fast, friendly and efficient service consistently
To ensure the Coffee Calling System is effective, creates buzz and delivers the right drink to the right customer
To ensure centrally driven Joy of Pret events are well planned, executed and appropriately supported
To encourage customer loyalty by empowering the team to use Joy of Pret initiatives
To strive to achieve a perfect Mystery Shopper score every week by putting customers first and by coaching the team to see the shop through customers’ eyes

Delicious food and drink

To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
To ensure the team understand and follow the Production Principles putting the customers’ needs first and never compromising on quality or freshness
To ensure the shop food range matches customer demand
To continually develop the team’s knowledge about the quality of our food and coffee
To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
To ensure no Made to Sell (MTS) rejects are on display in our Langars

Well-loved shop

To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
To ensure the shop is clean, safe and the equipment well maintained at all times
To take corrective action immediately on issues that affect customers, the team or sales
To follow the Managing By Walking Around (MBWA)principles, proactively monitoring Pret standards and seeing the shop through customers’ eyes
To ensure corrective training and coaching takes place to address any issues identified Shop profitability
To drive sales and profit through the Big 4 (Forecasting, Rota, Ordering & Production)
To contribute to labour efficiency considering customers, team and business needs
To continuously analyse and review shop results, proactively reacting to any challenges or obstacle sand contributing to a clear action plan to improve business profitability
To analyse stock take results, taking control of any issues by following the 7 Steps of Unaccounted
To ensure Pret’s Financial standards are always followed to minimise risk and ensure the safety of my team

Growing sales

To review the Coffee Manning, Till Manning, Hot Food plan or any other relevant report to maximise opportunities to increase sales on each day part
To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
To promote Marketplace Opportunities

DRIVE AND EMBED CHANGE

To be the promoter of change; effectively communicating with the team through daily team briefs, staff meetings, effective and planned 1:1s. This includes attendance at area meetings
Positively promote Pret, protecting our business integrity and escalating any causes of concern relating to this to my GM
To actively follow up with the team with any new standard or initiative to ensure this is successfully implemented and embedded in the shop
To listen to and give constructive feedback and seek ideas from the team to encourage two-way communication in the shop
To build a network with other AMs to share best practice and keep abreast of area initiatives
To monitor my Key Roles’ attendance to Key Role meetings and actions are effectively followed through

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