Overview:
As a Swissport Airside Team Leader, you will play a vital role in our airport operation. You will motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.
Responsibilities:
The following responsibilities are associated with this job role:
Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us!
As a Swissport Airside Team Leader, you will play a vital role in our airport operation. You will motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.
Responsibilities:
Job Responsibilities
The following responsibilities are associated with this job role:
- Supervise/allocate tasks including reporting absences and overtime.
- Plan and deploy resource to ensure rosters meet customer and operational requirements
- Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
- Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
- Maintain up-to-date manuals and documentation as required
- Build and maintain relationships with customers and Airport Authorities
- Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports
- Ensure compliance with Swissports SOPs and policies
- Ensure maximum efficiency in the operation of inbound and outbound flights
- Resolve conflict and irregularities and take appropriate action
- Responsible for maintenance of assigned equipment and materials
- Contribute/assist with local emergency plans
- Other duties as assigned
QUALIFICATIONS AND COMPETENCIES
- Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
- Ability to speak and understand the English language
- Ability to travel to the airport at times where public transport is not available
- Ability to follow processes and procedures and apply flexible approach when required
- Willingness to work in inclement weather
- Able to work in a manual environment and lift up to 32kg throughout a shift if required.
- Able to work as part of a team in a challenging environment
- Previous experience working in an aviation environment is desired
- Experience of leading teams
- Excellent organisational and planning skills
- Excellent oral and written communication skills
- Proficient in Microsoft Office
- A full driving licence
CAREER PROGRESSION
- Satisfactory completion of three years continuous service typically
- Attainment of competency in all basic, intermediate and advanced tasks and duties
- Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role
- Demonstrating competent supervisory skills and / or attending the relevant supervisory skills course(s)
- Further progression / promotion - subject to successful application to job vacancies arising
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