Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.
If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network.
Job Description
Unfortunately, we are unable to offer visa sponsorship for this position.
Working hours are Monday - Friday, 9am - 5pm.
As an Analytical Services Technician, you will deliver improved and consistent customer service through people and project management, service delivery and cost control.
- Responsible for supporting the sales and customer services team in administration and planning.
- Responsible for taking in customer samples, sorting them and ensuring that the correct information is recorded onto the our in house system for samples that are to be analysed within Eurofins network of laboratories.
- Undertaking general administration duties including photocopying, typing etc. as required.
- To handle customer enquiries and provide technical expertise for all aspects of Eurofins testing services to ensure the highest quality customer service.
- To be accountable for customer satisfaction, notably through ensuring good reporting turnaround times and a rapid follow up of customer communications.
- Identify continual improvement in the customers overall experience with Eurofins by liaising with internal departments within Eurofins to ensure we meet our clients demands in a cost effective manner.
Qualifications
- Educated to degree level in a Life Sciences subject
- Previous experience working within a laboratory or the food industry is preferred but not essential. Full training will be provided.
- Computer literate.
- Good communication skills both written and verbal.
- Ability to multi-task, prioritize, organise and co-ordinate your own workload
- Customer focused.
Additional Information
What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: https://careers.eurofins.com/
