What you will do:
Address and resolve customer issues regarding Red Hat Ansible Automation Platform and Red Hat Ansible Engine via the ticketing system
Investigate and troubleshoot technical issues and provide solutions to problems to customers
Work with customers to migrate, upgrade, and maintain Red Hat Ansible Automation Platform
Contribute regularly to the global Red Hat knowledge management system
Exceed customer expectations by providing outstanding customer experience
Weekend shift (once in 2 months rotation)
What you will bring:
- Experience as a technical support engineer
Ability to set up replication scenarios for customer issues and ability to identify patterns and understand the broader context
Troubleshooting and debugging skills, with a passion for problem solving and investigation
Experience with cloud technologies, like Amazon Web Services (AWS), Google Compute Engine (GCE), EC2, Red Hat OpenStack Platform, Eucalyptus Cloud, Microsoft Azure, VMware, Linode, and Digital Ocean
Outstanding written and verbal English communication skills
Nice to have Skills
Scripting or programming experience in languages like Bash, C, Perl, Python, Java, or Ruby
Experience with open source communities via mailing lists, bug reports, patches, etc.
Bachelor's degree in computer science, computer engineering, or technology-related discipline
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
