At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
Event Planning and Coordination:
- Assist in planning and coordinating banqueting events, including weddings, conferences, parties, and other special events.
- Collaborate with clients to understand their event requirements, including seating arrangements, menu selections, audio-visual equipment needs, and any special requests.
- Coordinate with various departments, such as the kitchen, housekeeping, and maintenance, to ensure all event requirements are met.
- Prepare event schedules, including setup and breakdown times, and communicate them to the relevant teams.
Guest Service and Satisfaction:
- Provide exceptional customer service to guests throughout their banqueting experience, ensuring their needs and requests are met promptly and efficiently.
- Act as a point of contact for guests, addressing any concerns or issues that may arise during banqueting events.
- Monitor event proceedings to ensure guest satisfaction and proactively resolve any problems or complaints.
Staff Management and Training:
- Assist in recruiting, training, and supervising banqueting staff, including servers, bartenders, and support staff.
- Schedule and assign duties to staff members, ensuring adequate coverage for each event.
- Conduct training sessions to educate staff on service standards, event protocols, and safety procedures.
- Provide guidance and support to staff during events, ensuring smooth operations and adherence to established service standards.
Operational Support:
- Collaborate with the Conference & Banqueting Manager to develop and implement standard operating procedures for banqueting operations.
- Monitor inventory levels of banquet supplies, equipment, and beverages, and coordinate with the procurement team for replenishment as needed.
- Ensure compliance with health and safety regulations and maintain a clean and organized banquet area.
- Assist in the preparation and management of banquet budgets, including cost control measures and revenue forecasting.
Event Coordination and Execution:
- Oversee the setup of banqueting venues, ensuring that all tables, chairs, linens, decorations, and audio-visual equipment are arranged according to the event specifications.
- Supervise event operations, including monitoring service standards, maintaining the flow of events, and addressing any issues that arise during the event.
- Assist with the coordination of outside vendors, such as florists, photographers, and entertainment, to ensure seamless event execution.
- Conduct regular inspections of the banquet area to ensure cleanliness, organization, and compliance with safety regulations.
Requirements for the role:
Proven experience in banqueting operations, preferably in a supervisory or assistant management role.
Excellent organizational and time management skills, with the ability to multitask and prioritize responsibilities effectively.
Strong attention to detail and the ability to maintain a high level of accuracy in a fast-paced environment.
Exceptional customer service and communication skills, with the ability to interact with guests and team members professionally and courteously.
Knowledge of food and beverage operations, including menu planning, service styles, and wine pairing.
Ability to work evenings, weekends, and holidays as required by event schedules.
Proficiency in using event management software, Microsoft Office Suite, and other relevant computer applications.
