Key responsibilities:
- To ensure that the daily operations of the department run efficiently to a very high standard as expected of a 5 star hotel to the complete satisfaction of guests at all times.
- To maximise all available sales opportunities by encouraging the promotion of hotel facilities and rates.
- To ensure that all aspects of invoicing, security and cash handling are followed at all times in accordance with the Hotel Policy. To minimise hotel bad debts by ensuring that the hotel policy for credit control is followed at all times.
- To ensure the highest standards of presentation and cleanliness of the Front Desk and office is maintained at all times.
- To ensure that allocation of rooms is conducted in a controlled and effective manner.
- To control daily business activities within the Hotel ensuring that all VIPs, guests and groups are looked after to the Hotel’s standard.
- To maintain high standards of communication within the Front Office Department through regular team meetings .
- To maintain effective communications with all other Departments with specific attention to Reservations, Accommodation, Nights, Concierge and Accounts.
- To ensure that all are greeted with a friendly welcome and offered the highest standards of guest care and customer satisfaction throughout their stay.
- Handle and resolve customer complaints, following through to ensure the highest levels of guest satisfaction.
The ideal candidate will have:
- held a similar or supervisory role in a similar hotel
- acted in the capacity of Duty Manager
- strong communication skills both written and verbal
- a natural ability to ensure that each guest in the Fitzwilliam is made to feel welcomed and that their expectations are exceeded
- previous experience of Opera reservations system is preferred
- exceptional selling skills both upselling and cross selling
- attention to detail
- positive attitude to work
- enjoyment in the sense of empowerment and a want to improve
- the ability to work shifts
Job Type: Full-time
Pay: €33,000.00-€35,000.00 per year
Additional pay:
- Commission pay
Benefits:
- Bike to work scheme
- Company events
- Employee assistance program
- Employee discount
Application question(s):
- What previous hotel reception supervisory/management experience do you have?
- Do you have experience of Opera Cloud or other similar PMS?
Language:
- English (required)
Work authorisation:
- Ireland (required)
Work Location: In person
Reference ID: AFOM
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