Associate Director, Operational Risk and Resilience

Company Description

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. To learn more, visit us at www.mufg-investorservices.com.

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Job Description

We are looking for a motivated and detail-oriented individual to support the implementation and enhancement of our Operational Risk and Resilience framework. This role will ensure that operational risk practices and resilience standards are embedded effectively across our operations. The programme integrates business continuity, resilience planning, and core operational risk processes such as incident management, risk assessments, and control monitoring.

Operational Risk:

• Support the identification, assessment, and documentation of operational risks and controls within business and support functions.
• Support the triage and classification of ICT-related incidents in accordance with DORA’s materiality thresholds and reporting timelines (24h/72h/28d).
• Maintain and enhance incident logging and escalation procedures, ensuring timely and accurate reporting to internal stakeholders and regulators.
• Assist in the coordination and tracking of risk incidents, including classification, effective escalation aligned to severity and follow-up on action plans. Contribute to periodic risk reviews, assessments, and reporting activities.
• Help maintain risk registers where relevant and ensure data integrity in risk management tools.

Business Continuity and Resilience:

• Conduct and maintain criticality assessments for business services, shared services, and internal processing services using the firm’s methodology.
• Define and validate impact tolerance thresholds for critical and important business services, ensuring alignment with relevant regulatory expectations.
• Map dependencies across people, processes, technology, and third-party providers to support resilience planning and regulatory reporting.
• Assist and support in resilience exercises including scenario testing, impact analysis, and recovery strategy evaluations.
• Support development and maintenance of continuity plans and ensure regular updates are completed.
• Coordinate with teams and key stakeholders during incidents to support business recovery activities.
• Assist in the integration of DORA-aligned policies and procedures into the broader operational risk and resilience framework.

Programme Implementation & Monitoring:

• Act as a liaison between the Operational Risk and Resilience team and business & support functions.
• Engage with business operations, support and IT departments in the ongoing determination and capture of critical business processes; critical business service / functions.
• Provide support for training, awareness, and communication initiatives related to operational risk and resilience.
• Monitor and report on the status of risk and resilience initiatives locally.
• Support development and enhancement of the Risk department tools and methodologies, and standard operating procedures to support the Operational Resilience, Operational Risk Management and Business Continuity programs.
• Support with the preparation of regular, ad-hoc or special reporting for the company’s Risk Committee and Group / Board as well as parent company as required

This role is a Controlled Function (CF) role under the CBI Fitness & Probity regime.

Qualifications

• At least 8-10 years’ experience working in or with Operational Risk and/or Business Continuity Management with preferably a working knowledge of Fund Administration
• Post-secondary degree in accounting, finance, law, economics, business or a related discipline
• Professional qualification in risk or a related discipline would be preferred
• Knowledge and understanding of regulatory requirements for risk management and BCP, as well as risk requirements and guidelines
• Knowledge of risk assessment techniques, business impact analysis, BCP planning and testing with strong cross-experience in financial services / fund services
• Comfortable working with complex datasets and familiar with power apps, modern data modelling apps and reporting tools.
• Project management skills and ability to analyse project progress and direct / redirect team efforts
• Advanced ability with the Microsoft Office suite of applications
• Advanced proficiency in Microsoft Excel and experience of onboarding new systems / technology is preferred.

Additional Information

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.