Search suggestions:

part time
no experience necessary
driver
nursing home
plumber
chef
administration
work from home
accounts assistant
retail
cleaning
full time
airport
Cork
Dublin
County Dublin
Kilkenny
County Sligo
County Tipperary
County Carlow
County Mayo
County Kildare
Warning: This job listing is no longer active. The information below may no longer be relevant.
Apply

At-Scale Customer Success Manager

Klaviyo
€44,800 - €67,200
Dublin
Full time
June 6, 2025

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

The Customer Success Manager will be part of a high-impact, global, team focused on driving scalable growth, adoption, and retention for Klaviyo’s largest customer base through 1:many and 1:1 pooled engagement. 

With a data-driven prescriptive approach, you’ll provide key customers targeted support and leverage your expertise to drive success for customers at scale — impacting hundreds of emerging brands.

Your role will focus on leveraging data and insights to guide customers through their journey with Klaviyo, through prescriptive opportunities to optimize healthy product usage, reduce friction, and accelerate cross-selling opportunities. You’ll proactively execute strategies for reaching and engaging customers, using both 1:many and 1:1 communication to ensure customers are empowered to maximize the value of our platform.

Ideal candidates will bring experience in email and SMS marketing, customer success, or consulting roles, with a proven ability to use data to craft solutions that address customer needs at scale within a pooled model. We're looking for a CSM who thrives in dynamic, fast-paced environments, is passionate about driving measurable impact, and excels at scaling customer success efforts across a diverse and growing customer base.

The CSM will be responsible for shaping and scaling customer success initiatives, continuously identifying friction points, and collaborating with the global At Scale team to drive long-term, sustainable success for customers.

How You Will Make a Difference:

Who You Are:

Nice To Have:


We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards - Global Benefits to find out more about our Total Rewards package.

Your recruiter can provide more details about the specific salary/OTE  range for your preferred location during the hiring process.

Base Pay Range in Local Currency:€44.800€67.200 EUR

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.   By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).
Save Apply
Report job
Other Job Recommendations:

Customer Success Manager, EMEA - Bilingual English/Hebrew

G2 Web Services, Inc.
Dublin
US$65,000 - US$80,000
  • Major point of contact with client base.
  • Manage account setup and train newly boarded clients...
1 day ago

Trainee Manager - Full time

SPAR
County Kerry
€32,000 - €34,000
SPAR Killarney (Muckross Rd) is looking for a full time Trainee Manager to join their fantastic team. This is an exiting...
1 day ago

DACH Associate Customer Success Manager (Scaled team)

HubSpot
  • Engage customers via both inbound shared email inbox and...
  • Partner with internal teams to maintain, activate and grow...
1 week ago

Customer Success Strategy and Operations Manager

Zendesk
Dublin
  • Set the strategy for how we use Gainsight, document...
  • Play a key role in designing and building workflows to allow...
1 week ago

Assistant Store Manager - Full Time

SPAR
County Cork
  • Training and Development
  • Career Progression Opportunities
  • Further Education...
1 day ago

Senior Customer Success Operations

Supermetrics
Dublin
  • Be the specialist in systems and processes supporting our...
  • Own and evolve the Customer Success tech stack strategy,...
1 week ago

Customer Care Coordinator

Glenveagh Properties PLC
County Kildare
  • Facilitate the customer care journey from point of...
  • Communicate and liaise with customer's via all available...
1 day ago

Program Manager - Customer Solutions

ResMed
Dublin
  • Enable strategic alignment and effective cross-functional...
  • Fostering innovation and transformation with enterprise-wide...
3 weeks ago

Customer Success Manager - Dublin

Datadog
Dublin
As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our...
3 weeks ago