Responsibilities:
Customer and Client Support
• Creation and submission of Customer submission of New Line Forms and Promotional proposals
• Ensuring promotional calendars are maintained for allocated customer/brands
• Completing internal process forms – New Listing, Promotions, Price changes etc….
• Following up on promotional submissions with assistant buyers and account managers as needed
• Management of customer portals ensuring all pricing is correct
• Keeping master promotional tracker update date for allocated brands
• Customer recharges (Promotional and other Claims) and Accruals/Prepay
• Customer and Client Management support
Field Sales Operations
• Support as required by the Line Manager such as performance reporting and monthly field team briefing process
• General administration to support the efficient operation of field sales teams
General Business Support
• Generating analytics report to relevant business managers
• Trade Shows and Event Support
• General Team Office Support – Samples couriers, post, liaising with IT for new joiners set up, support in the management of the leasing fleet, etc…
Required Skills:
• The ability to use Excel to an advanced level in order to analyse sales performance data and produce reports for the sales team and external clients/customers.
• Good level of proficiency in IT systems i.e. Office 365, SAP etc..
• High level of numeracy
• The ability to proactively anticipate issues and solve them in a timely manner by investigating as appropriate and liaising with internal and external stakeholders.
• The ability to autonomously manage and prioritise own workload in order to ensure accuracy, attention to detail and that deadlines are met as agreed.
• The ability to communicate effectively with internal colleagues and external clients, customers and suppliers.
Career Experience & Qualifications
- Previous Administration experience in a busy office environment is essential (preferably in a similar role).
- Demonstrable experience in a client or customer-facing role is essential.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
