Compliance SME L&D Trainer (TMS) - Onsite

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

CX Compliance Operations is responsible for delivering high quality Transaction Monitoring (TMS) investigations; which is a critical component of Coinbase’s financial crime compliance programme aimed at deterring illicit activity on our platform, protecting against exploitation by criminals and complying fully with our legal and regulatory obligations.

As a Senior AML Investigations Trainer, you will be responsible for the successful delivery of new hire onboarding and cross-skilling training to drive quality and performance through the TMS Investigations network. You will be the primary point of contact to advise cross functional teams on the impact of change on the Analysts TMS investigations requirements, and case outcomes to deliver effective, targeted support readiness training to help investigations keep pace with regulatory and technology change.  You will partner closely with various cross-functional partners such as Workforce Management, Vendor Management, Operations, Financial Crime Compliance and Quality Assurance. You will be an expert in the field of AML/CTF investigations, and have previous experience delivering training both in person and virtually to a global audience. In addition to your role supporting training, you will continue to work live cases in production to keep up to date with Coinbase’s investigations requirements and continually develop your investigations skillset. This role is ideal for someone who is passionate about fighting financial crime, thrives on enabling others, is a clear communicator (written and verbal), and adaptable to change in a fast-paced environment. 

What you’ll be doing (ie. job duties):

• Training Delivery
• Deliver comprehensive, and interactive training sessions covering TMS procedures, investigation requirements, and risk based decisions. 
• Deliver onboarding, and cross skilling training and nesting support to enable L&D to meet its KPIs, and business SLAs
• Maintain high standards in training delivery for consistent knowledge transfer.
• Expand the use of Coinbase’s training Sandbox to test and validate agent’s proficiency against new procedures or alert scenarios.
• Conduct Train-the-Trainer (TTT) masterclasses, certify trainers, and participate in continuous development programs to uplift trainer quality.
• Curriculum Development: 
• Collaborate with cross functional teams and work with L&D to enable L&D to:
• Provide inputs to the design and development of training materials and modules tailored to TMS investigations.
• Make recommendation of the design of onboarding, and cross skilling programmes to delivery day 1 quality for new investigators
• Ensure training content aligns with regulatory requirements and internal policies. 
• Address and remediate training gaps identified through QC/QA processes.
• Work closely with functional leaders in compliance and support functions to maintain the highest standards of production and quality.
• TMS Investigations
• Work a minimum number of live production cases/investigations per month to maintain investigations proficiency
• Effectively decision complex International Investigations covering money laundering typologies, and risks specific to our business; notably crypto
• Write, and review suspicious activity reports (SARs) to close out filing requirements inline with Coinbase’s regulatory requirements
• Provide feedback, and coach peers on how to complete investigations and SARs.

• Travel ~25% of the time to Coinbase, or vendor, offices in order to deliver onsite instructor-led training
• Flexibility ~ 25% of the time to deliver virtual training across global time zones to ensure full population coverage.
• Accountable for L&D KPI execution (CSAT, Nesting Pass Rate)

What we look for in you (ie. job requirements): 

• 3+ years of TMS Investigations experience, with additional responsibilities, preferably training 
• Ability to analyze complex, and large amounts of data to inform effective case outcomes.
• Proven track record of successfully improving investigations programmes to meet both customer and regulator requirements in either recognised large financial institution, fintech or enforcement agency.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• A passion for learning, and evidence of driving performance improvement both for individuals and in the ‘classroom’
• Strong analytical and problem-solving skills, with the ability to identify training needs, evaluate training effectiveness, and recommend improvements
• Ability to work independently and as part of a team, with a high level of self-motivation and personal accountability
• Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines
• Clear written and verbal communication

Nice to haves:

• Knowledge of crypto currency, and blockchain analytics tools.

Position ID: P71454

Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view the Know Your Rights notice here.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. 

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

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