Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Customer Experience
Greet all visitors with a warm welcome, creating a memorable experience.
Assist and direct visitors to the appropriate staff member or escort to meeting rooms, maintaining security protocols at all times.
Help guests feel welcomed and productive, by sharing knowledge of office services, spaces, and amenities.
Execute high profile meetings and events with senior executive participation, communicating and interacting professionally & appropriately at all levels.
Support client meetings & events by preparing & serving hot & cold beverages, laying out & clear away catering
Receive, direct and relay telephone, email and other queries.
Take initiative to proactively address guest needs and answer questions.
Provide knowledgeable “hands and eyes” support for troubleshooting AV and technology issues, escalating to IT as appropriate.
Immaculate personal presentation and the ability to ensure that the Front of House team maintains a professional image and standard of at all times
General Duties
Ensure all Front of House tasks such as visitor pre-registration; mailbox management and event check-in desk/s are completed daily.
Track all visitors, including vendors, visiting employees and guests, using client provided tool.
Coordinate security access cards & visitor badges in accordance with Aon security procedures.
Manage incoming & outgoing mail, tracking to ensure auditable history
Check & replenish all pantry & stationery supplies
Health, Safety, Security & Quality
Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures, procedures for visits from local authorities.
Comply with visitor management processes, ensuring compliance with company security policies.
Understand & actively support JLL’s HSE and Quality Management programs
Ensure completion of Visitor Health & Safety Inductions as require
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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