Western Motors Group are a leading national vehicle dealership for Volkswagen Passenger, Volkswagen Commercial, Skoda, SEAT & CUPRA with dealer locations in both Galway and Drogheda. We are rising to the challenges of our ever changing and growing industry and embracing the Volkswagen Group drive of digital transformation in mobility, modernising and digitalising the entire company in the process, so this really is an exciting time to come on board.
Our culture at the Western Motors Group is to build a team ethos of mutual respect, an agreed operating strategy and a constant desire to deliver an exceptional customer experience as repeat custom is our constant goal..
About the role: This person will be first point of contact for our service customers so we are looking for someone who is confident and efficient in working directly with customers to guide them through the servicing process.
Main responsibilities include but are not limited to:
· To manage customers' experience from start to finish whilst we care for their vehicles.
· To support customers when vehicles suffer unexpected breakdown (and the management of hire cars to support when required).
· To manage customer enquiries and to complete the sales of additional work required.
· To ensure all enquiries are answered or redirected to appropriate department.
· To control the workshop diary loading via booking processing.
· Drive outbound bookings.
· Manage relationships with leasing companies.
· To assist with company administrative duties as required.
· Demonstrate behaviours consistent with the Company’s values in all interactions with customers, co-workers and vendors.
What are we looking for?
· A confident, friendly and professional manner.
· Enthusiastic front of house person that can handle our customers expectations.
· Self-motivating and able to manage own workload.
· Excellent Interpersonal skills.
· Organised and focussed.
What we offer:
· Full-time permanent position.
· Competitive salary.
· On-going training opportunities.
· Access to Company Pension Plan with a range of benefits.
Job Type: Full-time
Additional pay:
- Bonus pay
- Overtime pay
Benefits:
- Bike to work scheme
- Company pension
Schedule:
- Monday to Friday
Work Location: In person
Expected start date: 16/06/2025
