Join AA Ireland as a Customer Service Agent!
We’re looking for enthusiastic and customer-focused individuals to join our team in Dublin City Centre. This is a permanent, full-time, hybrid role with fully paid training and exciting career growth opportunities.
You'll assist customers with Membership, Car, Home, and Travel Insurance in a fast-paced, supportive, and rewarding environment. If you’re passionate about helping people, have strong communication skills, and thrive in problem-solving situations, we want to hear from you!
What We Offer:
- Annual base salary of €26,400 for those new to the industry with opportunity to earn bonus pay through incentives.
- Clear career progression with our Agent Career Framework! Advance from €26,400 to €41,000 within 2 to 2.5 years through performance, experience, and successful completion of APA/CIP qualifications.
- Hybrid work eligibility post training
- 20 days annual leave + 2 company days (Good Friday & your birthday)
- Exclusive discounts on AA insurance & free AA membership
- Pension contributions
- Subsidized FlyeFit Gym membership
- Three Ireland mobile discounts
- Education support for Insurance qualifications (APA/CIP)
- Health insurance discounts
- Fully paid family leave (maternity/paternity/adoptive)
- Income protection & life cover
- Bike-to-Work & TaxSaver commuter schemes
- Employee Assistance Programme
- Busy Sports & Social Club
About You:
We’re looking for a customer service professional with:
- At least 1 year of experience in a Contact Centre (preferred but not required)
- A passion for customer service and problem-solving
- Strong communication and organizational skills
- A team-oriented, proactive, and adaptable mindset
- A commitment to growing your career with AA Ireland
- Insurance qualifications (APA/CIP) or willingness to work toward them
Your Role:
- Assist AA Members & Insurance customers via phone, email, and webchat
- Deliver excellent customer service, meeting KPIs and targets
- Work Monday–Friday, 8-hour shifts + 1 Saturday per month (10 AM – 3 PM)
- Ensure compliance with insurance regulations and AA procedures
- Resolve customer issues confidently, escalating complex cases when needed
- Contribute to team success through collaboration and continuous improvement
Be part of a team that truly makes a difference! Apply today and start your career with AA Ireland.
Job Type: Full-time
Pay: From €26,400.00 per year
Benefits:
- Additional leave
- Bike to work scheme
- Company events
- Company pension
- Employee assistance program
- Employee discount
- Gym membership
- Work from home
Application question(s):
- This role will be based full-time in our Dublin 2 office during training. Post training, it will transition to a hybrid model, but employees will still be required to travel to the office regularly, anywhere from 1 to 3 days per week. Are you able to commit to regularly commuting to Dublin 2 as required?
- This role is a full-time, permanent position (37.5 hours per week). Are you available to work full-time?
- The planned start date for this position is 3rd November, 2025. Please confirm whether you are available to start by this date.
Experience:
- Customer Service: 1 year (required)
- Call center: 1 year (preferred)
Work authorisation:
- Ireland (required)
Work Location: Hybrid remote in Dublin 2, CO. Dublin
