Customer Service Associate

Customer Service Associate

Our family is growing, and we’re looking for people who want to join us for the ride – our growth will be your growth.

WHAT YOU’LL BE DOING

• Representing our brand’s values and attitude—friendly, positive, and always ready to help.
• Using Zendesk to chat with customers via email, live chat, and phone, keeping everything organised and making sure no one’s left hanging.
• Helping customers with orders, returns, product questions, and general support.
• Logging all interactions in Zendesk so the whole team stays in the loop.
• Spotting common questions or issues and sharing feedback with the team to help us get even better.
• Jumping in to help with other tasks, admin, content, or team projects whenever needed.
• Keeping up the good vibes, even when things get busy.
• Working closely with the rest of the team to make sure every customer has a top-tier experience.

WHAT YOU’LL NEED

• Friendly, patient, and positive attitude, you love making people’s day better.
• Great communication skills (written and spoken), you can explain things simply and clearly.
• Comfortable using computers and happy to learn new systems (Zendesk experience is a bonus, but we’ll teach you!).
• Organised, reliable, and able to juggle a few things at once.
• Team player, ready to support your mates and celebrate wins together.
• Previous customer service experience is a plus, but not a must.
• If you’re into fitness, fashion, or just good vibes, you’ll fit right in.

WHY YOU’LL LOVE WORKING WITH US

• Supportive, fun, and inclusive team—work hard, laugh harder.
• Loads of chances to learn, grow, and take on more as we expand.
• Flexible hours and a relaxed, upbeat atmosphere.
• We celebrate wins, share snacks, and keep things positive.
• Discounts, wellbeing perks, and a workplace that actually cares about you.

If you want a job where you actually enjoy coming to work, hit us up with your details. We can’t wait to meet you!

Job Type: Part-time

Pay: €13.50 per hour

Expected hours: 20 per week

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount
• Gym membership
• On-site gym
• On-site parking
• Sick pay
• Store discount
• Wellness program
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Have you worked in a customer service role before?

(Pleas give details. “Yes” is not a detail. Writing “yes” will be considered an automatic fail. Effort is not optional.)

• Have you used Zendesk or any other customer support software before?

If yes, name the software and what you actually did with it.
If no, and you're about to say you're “great at learning new systems,” please back that up with an example.

• What’s your “toxic trait”? (We all have one, may aswell be honest!)

Work Location: In person