Title: Customer Service Assistant
Responsible to: Supervisor / Store Management
Main Purpose of the Job: To merchandise and rotate stock in grocery department.
Maintaining hygiene and food safety standards in all departments; Processing of customer sales, deliveries and requests; Handling and recording all customer queries and complaints; Ensuring customer transactions are carried out efficiently and effectively; Providing a bag packing service at the check out and informing customers of the various services, products and promotions on offer.
Main Duties:
- To ensure that all sections of the grocery department are merchandised and presented to the highest standard.
- Greet Customers warmly at the checkout area and offer assistance with bag packing.
- Ensure items are packed in a way that is secure, organized and convenient to transport.
- Assist Customers with trolleys or carry bags to their vehicles when required.
- DRC machine
- To ensure you understand and comply with all company hygiene, HACCP and food safety procedures.
- To adhere to all company rules, policies and procedures at all times.
- To wear full uniform, name badge, and display a neat appearance at all times.
- To provide a friendly, efficient and polite service to all our customers at all times.
- To complete customer sales at checkout as per store procedures.
- To process internal store charges, coupons, vouchers account charges and stamps as per store procedures.
- To complete customer shopping orders when requested by management.
- To assist customer to pack shopping bags at checkout area as required.
- To provide a trolley to car service and home delivery service when requested by management.
- To be familiar and comply with all Health & Safety Regulations particularly those pertaining to your role and to report any breaches to store management.
- To be familiar with all price promotions and continuity promotions and be able to explain and promote such to our customers.
- To carry out any other duties as requested by management /supervisors from time to time.
Job Type: Full-time
Benefits:
- Bike to work scheme
- Company pension
- Employee assistance program
- Employee discount
- On-site parking
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Job Type: Full-time
Benefits:
- Bike to work scheme
- Company pension
- Employee assistance program
- Employee discount
- On-site parking
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Language:
- English (preferred)
Work Location: In person
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