An Post Insurance Job Advert

Job Title: Customer Service Representative

Location: Athlone

Reporting To: New Business Team Leader

Role: To be responsible for reviewing and processing documentation in relation to new insurance policies.

Benefits:

Key Areas of Responsibility:

Review and process documents in relation to new insurance and renewal policies.
Handle inbound and outbound calls to customers who have yet to return documents.
Respond to customer’s emails in relation to outstanding documents.
Follow up on pending files on a daily basis.
Review various cancellation reports and follow up accordingly.
Process Account Reconciliations as required.
Review various reports on a daily basis to include Out of Sync and Unapplied reports.
Ensure Compliance Standards are being achieved.
Adherence to all Company policies and procedures.
Ensure overall team targets are achieved, to include daily administration processing, monthly cancellations and phone service levels.
Liaise directly with customers and other internal departments to resolve any outstanding issues regarding queries and documentation and escalate as appropriate.
Assist other areas of An Post Insurance as required.
Meet and greet customers in reception with documents for new policies.
Responsible for continuous improvement to existing processes and procedures: identify re- occurring issues/queries with the aim to resolve permanently through training, communication and problem solving skills.
Document Scanning –required to organise files for onward delivery to Billpost for scanning for staff in Athlone Office.

PERSONAL SPECIFICATION

Essential Requirements

Leaving Certificate or Equivalent.
Competent in Microsoft Word, Excel, Email and general computer skills.
Ability to work on your own and as part of a team.
Ability to ensure that excellent Customer Service Standards are maintained at all times.
Excellent written and spoken English, Time Management and Attention to detail.
Ability to meet tight deadlines and react to situations quickly, efficiently and professionally.
Strong Communication and Interpersonal Skills.
Execution & “Can do” attitude with an excellent organisational skills and ability to multi task.
A willingness to undertake Insurance Exams.
Flexibility and willingness to work additional hours during busy periods.

Desirable Requirements

Job Types: Full-time, Permanent

Pay: €26,500.00-€27,500.00 per year

Benefits:

Education:

Work Location: In person

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Customer Service Representative

Customer Services Representative