Customer Support - Account Support Specialist
- Dublin, Ireland
- Customer Service/Support
- 65883
Job Description
WHAT YOU DO AT AMD CHANGES EVERYTHING
We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.
AMD together we advance_
Strategic Account Management
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Builds and nurtures strong value-add relationships with key customers and distribution partners
- Demonstrates a strong sense of urgency, personal responsibility, and follow through engagement with the customer
- Applies sound customer satisfaction and retention strategies to all customer interaction situations
- From forecast understanding and maintenance, effectively manages on-time revenue forecasting as assigned
- Manages customer demand via order entry to order fulfilment
Supply Chain Assurance Management
- Executes timely/ongoing review of customer backlogs and collaborates with stakeholders to resolve (e.g., factory, finance, sales, and customers)
- Manages business through all stages of the product lifecycle (NPI, EOL)
- Manages inventory and DOI (Days of Inventory) to prevent incurring inventory cost to AMD)
- Manages Demand vs Supply profiles for AMD direct customers or distribution channels
- Monitors the consumption rate and ordering patterns to perform standard demand/supply analysis
- From forecast understanding and maintenance, effectively manages on-time revenue forecasting as assigned
Influencing Others
- Build relationships with others in team who can provide information, intelligence, support, and other ways to help.
- Gains the support of others in meeting objectives as set out by team leads.
Requirements
- 3rd Level Qualifications in Business, Supply Chain Management or related discipline
- Strong analytical skills, good business acumen
- Excellent communication skills
- Good problem-solving skills
- Team player essential
#LI-DB1
#LI-HYBRID
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.
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