Deputy Manager
YOUR ROLE IN THE TEAM?
As the Deputy Manager, you will be fully accountable for the shop and the team in the absence of the Shop Manager. You will take on full management responsibility for operating and running a successful shop, while managing the team effectively. You will create a fun and enjoyable environment for all our customers and ensure every Paddy Power customer has a memorable experience! You and the team will be the face of the company in this fast-paced role, whilst dealing with many exciting everyday tasks!
We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence! Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.
Join Paddy Power on our exciting journey! We offer amazing opportunities to aspiring managers with the ability to fast-track their careers once you are passionate about motivating and driving teams. Are you driven, innovative, curious and have a vibrant personality? If so, Paddy Power is the place for you!
HOW WE DO IT?
We want people who will stay customer focused by building strong and lasting relationships; creating a fun environment which punters love and repeatedly come back to. This will include educating and guiding your team to be able to deliver excellent customer service both face to face and over the phone, while cross-selling retail and online products and services along the way.
Other duties will include:
Lead from the front by running the shop in the absence of the Shop Manager
Stay customer focused by gathering customer feedback and comments and building strong and lasting relationships with customers in shop and over the telephone
Stay focused on results by using your shop KPIs to identify and take opportunities with energy and drive, supporting the Shop Manager to create the best betting shop environment out there
Play by the rules by making sure the shop complies with Social Responsibility commitments and all shop operational procedures, including cash management procedures
Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be done better, quicker and easier
Leading by example and drive your team to keep and maintain shop presentation standards
Are you a team player that can provide clear guidance and feedback? Do you love to get your team working to a high standard together? Because we're all about working together to get the job done!
Are you adaptable to different situations? Do you remain curious and wish to constantly develop? Paddy Power can guide you along the way whilst continuously enabling you to map your journey with this exciting brand. But it's your dedication and loyalty that matters most!
