Job Description
About the Role:
As a Desktop Support Engineer at Wipro Technologies-Ireland, you will play a crucial role in ensuring that our technology environment runs smoothly and efficiently. This position offers an opportunity to leverage your advanced technical skills while working within a dynamic and collaborative team. You will be responsible for providing exceptional support to our clients and swiftly resolving technical issues that may arise
Roles & Responsibilities:
Demonstrate advanced technical expertise in troubleshooting and fault resolution to ensure minimal downtime for users.- Maintain a high level of proficiency in standard technology practices and tools, contributing to an effective IT environment.
- Communicate complex technical concepts and solutions to a non-technical audience in a clear and friendly manner.
- Possess robust technical knowledge of PCs, desktop hardware, laptops, Cisco phones, mobile devices, MAC devices, and tablets.
- Provide exceptional software support for tools including O365, Zoom, and Teams.
- Utilize Microsoft toolsets to effectively solve problems and troubleshoot various technical issues.
- Build and regularly update desktops and laptops, enhancing user experience and productivity.
- Participate in daily huddles with the Team Leader to discuss objectives and progress.
- Proactively tackle 2nd and 3rd line issues, diligently updating the issues log, and assist users in raising incident tickets for any unresolved problems.
- Undertake any other reasonable tasks as assigned, fostering flexibility and adaptability within the role.
This position demands a blend of technical prowess, effective communication, and problem-solving skills to contribute to our commitment to client satisfaction.
Benefits
You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;
Contributory pension- Extra holiday purchase
- Life insurance policy
- Private medical insurance.
Equal Opportunities:
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
