Director, Technical Program Management: AI and Data Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Technical Program Management: AI and Data Operations

Mastercard is a world leading payments and technology company with the aspiration to help reshape the digital economy so everyone can realize their ambitions. Technology is our product, and we pride ourselves in using the latest technologies to create secure, customer centric experiences.
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Overview

Mastercard’s AI & Data Operations team is looking for a Director, Technology Program Manager (TPM) to help define, align, and deliver Mastercard’s AI and Data vision and roadmap. You will report to a Vice President (VP) within the group. You and the VP will partner with other programs/leaders on multiple simultaneous company-wide AI and Data related initiatives. You will contribute to the company’s overall AI strategy/roadmap and coordinate delivery across multiple engineering teams, and business stakeholders, manage and mitigate program risks and issues, and regularly report status to executive stakeholders.

The Role

Align AI and Data business strategy and solution design

• Understand the business strategy and associated AI and Data related impact levers.
• Develop a deep understanding of the AI and Data capabilities, platform related technology solutions, integrations with other Mastercard systems/environments (internal and cloud), and dependencies across solutions and business outcomes.
• Gain solution design alignment and buy-in across senior stakeholders and multiple governance bodies.

Elaborate, prioritize, and sequence delivery

• With business and engineering leaders, decompose design, development, and change management activities into a roadmap of measurable outcomes (epics) and timeframe.
• Prioritize and sequence epics, maximizing business value and feasibility, and accounting for critical constraints and dependencies.
• Create an end-to-end roadmaps, risk and issues log, and ongoing tracking mechanisms/status report

Coordinate delivery, strategic decisions, and communications

• Setup and run agile ceremonies across workstreams
• Own resolution of program-wide risk and issue
• Facilitate program level strategic discussions by creating logical frameworks for important trade-offs and blockers and enforce rigorous, logical decision-making
• Structure ambiguous problems to facilitate collaboration and leadership input
• Create and facilitate regular executive level meetings and status reports
• Implement firm-wide communications for the program

All about you

• Extensive experience leading complex, cross-domain technology efforts
• Extensive experience in breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (scrum, Kanban, etc.)
• Experience managing work and content in Jira, Confluence, and/or SharePoint
• Capable of diving deep to understand platform capabilities and underlying technologies to better manage program dependencies, issues and risks
• Huge plus if you have expertise with Data and AI related technologies
• Former development or technology architecture experience is highly beneficial
• Can debate the delivery strategy with business teams, architects, engineers, and executives across multiple workstreams being run concurrently
• Demonstrated success with influencing and building relationships for strategic results across stakeholders, engineering, operations, and governance
• Can communicate complex issues & decisions in a clear and concise summary to executives, peers, and staff with impact, eloquence, and authenticity
• Intermediate to Advanced proficiency in PowerPoint is highly desirable
• Experience building visualizations within Power BI or Domo is a plus
• Demonstrated ability to operate with independence and autonomy on projects that have ambiguity.
• Proven track record of data driven decision-making and applying continuous improvement methodologies across teams
• Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.