EHR Patient Access Build Team Member

EHR Patient Access Build Team Member

Location: Swift Square One
Job type: Specified Purpose

Overview of role:

The Patient Access Build Team Member will play a pivotal role in supporting the Cúram Electronic Health Record (EHR) system across UPMC Ireland. Reporting to the Patient Access Workstream Lead, this role focuses on assisting with the configuration, testing, and validation of Patient Access-related applications, including the Patient Access (CWS/Registration/Bed Management) and Patient Portal (Website & M Health App) and supporting capabilities, with a primary focus on Patient Access services. The Patient Access Build Team Member will contribute to aligning system functionality with Patient Access staff under the guidance of the Patient Access Workstream Lead. This role provides operational and technical support for the Patient Access workstream, collaborating with clinical, business and technical teams to ensure a smooth and effective transformation of Patient Access functions. This is an excellent opportunity for a business professional with an interest in health IT systems to c

Primary Duties and Responsibilities:

Reports to the Patient Access Workstream Lead. Collaborates closely with relevant operational stakeholders, other Stream and Workstream leads, workstream members, change management, and communications teams.

General Accountabilities

The Patient Access Build Team Member will support the Patient Access Workstream Lead in delivering the Patient Access workstream for the Cúram EHR implementation within UPMC Ireland. The role involves assisting in executing tasks within the project scope and governance, including stakeholder coordination and milestone tracking. The member will collaborate with the Patient Access Workstream Lead and other workstream members to ensure alignment with Patient Access operations and programme goals. Additionally, the role includes contributing to the documentation of workflows, system configurations, and testing different outcomes (e.g. interoperability, data migration, reporting, end-user devices) to support a seamless end-user experience.

System Design & Workflow Support:

• Assist in the design and validation of Patient Access workflows within MEDITECH Expanse and associated applications, working closely with analysts and operational leaders.
• Review and provide feedback on system functionality related to Patient Access processes.
• Support the integration of Patient Access workflows with financial processes to ensure clinical/financial integrity and compliance with quality requirements.
• Collaborate with clinical, business and technical teams to maintain end-to-end integrity across modules.

Implementation Support, Data Validation & Testing:

• Assist in Patient Access system configuration, data migration validation, and integration with existing or planned enterprise platforms.
• Participate in testing activities for Patient Access modules, including integrated testing and user acceptance testing (UAT), under the guidance of the Patient Access Workstream Lead.
• Help identify and troubleshoot issues in collaboration with IT, finance, and clinical teams.
• Support the integration of Patient Access-facing modules with clinical systems (e.g., Physician Care Manager, Order management, laboratory, pharmacy) to ensure seamless care delivery and documentation.
• Assist in validating statutory, management, and operational reporting requirements for Patient Access functions.
• Support change management efforts by addressing workflow impacts, practice changes, and documentation requirements for Patient Access staff.
• Contribute to go-live readiness and stabilization efforts, including supporting real-time issue resolution and workflow adjustments.
• Contribute to standards development processes and engage with Patient Access SMEs during design and optimization discussions.
• Ensure compliance with regulatory, accreditation, and safety standards (e.g., HIQA) as directed.

Team Collaboration & Support:

• Assist in coordinating cross-functional provider systems implementation activities across consultants, advanced nurse practitioners, resident medical staff etc.
• Participate in workgroup meetings, documenting decisions, risks, and issues as directed.
• Act as a secondary liaison between Patient Access services and the Cúram implementation team, escalating issues to the Patient Access Workstream Lead as needed.
• Assist in the development and delivery of training materials for Patient Access staff and other relevant end-users.
• Provide hands-on support during go-live and stabilization phases, helping to ensure continuity of Patient Access operations.
• Support the training team in delivering education on Patient Access workflows within MEDITECH Expanse and associated applications.
• Contribute to the handover process by supporting training delivery to the future EHR BAU team members.

Documentation & Governance:

• Maintain accurate project documentation, including current state/future state maps, risk/issue logs, and change logs, as assigned by the Patient Access Workstream Lead.
• Assist in preparing materials for governance processes, such as the Business Design Forum and senior management meetings.
• Support the tracking of key performance indicators (KPIs) for Patient Access readiness, adoption, and post-go-live performance.
• Contribute to documenting lessons learned and continuous improvement initiatives.
• Ensure compliance with statutory and regulatory requirements related to clinical safety and digital health as directed.

Required Qualifications:

• Minimum 3 years of experience in Patient Access or front-end revenue cycle operations.
• Familiarity with patient access workflows, safety practices, and quality reporting standards.
• Good project coordination, stakeholder engagement, and change management skills.
• Good analytical thinking, problem-solving, and interpersonal skills with the ability to work across clinical and operational teams.

Preferred Qualifications:

• Bachelor’s degree in Health Administration, Business, or related field (or equivalent experience).
• Experience as a user of MEDITECH Expanse patient access modules or equivalent capabilities with other major EHR systems (e.g., Epic, Oracle Health).
• Experience implementing MEDITECH patient access capability or equivalent capabilities with other major EHR systems (e.g., Epic, Oracle Health).
• Knowledge of clinical decision support, change management methodologies (e.g., Prosci, ADKAR), and regulatory requirements.
• Experience developing training resources and SOPs.

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.

Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.

Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.

Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.

In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.