FM Manager

Workplace Manager

Reports to: Key account manger

ISS Division: Key Account

Location: Ballybrit Galway

Shift Pattern 09:00 to 17:00

ISS Services in Ballybrit, Galway have an excellent opportunity for an enthusiastic person to join/lead the existing site team Working Monday to Friday as FM manager to lead in deliver an excellent customer experience to our Client,

Your only one click of a Mouse away from starting your new journey.

APPLY NOW WITH CV

· Monday to Friday, daytime hours

· €65k

· 40 hours a week

· Continuous on the job training and educational assistance provided

· Growth opportunities within the company

· Free onsite parking

· Immediate start

ISS Facilities Services are seeking an experienced FM manager to join our team in an exciting Galway location.

To work with the existing catering team in the provision of seasonal food in line with the ISS brand and to a standards of quality, food hygiene and health and safety.

Key responsibilities and accountabilities

Food Production

Tasks

· Manage FM and Cleaning teams & support Catering team in Galway

· Manage Leixlip team

· Ensure all PPM’s / reactive calls are closed on time

· Join all ISS & client meetings (Ops, Tech, etc)

· Manage all subcontractors attending - permits, RAMS, etc

· Ensure all TBT’s, safety flashes, HSEQ calls are cascaded to teams

· Upload all teams hours weekly on ASI

· Ensure all AssessNet RAMS, CRA’s, inspections, etc are ‘audit ready’

· Complete HPE KPI’s on sharepoint monthly - janitorial audit, velocity, shipping & receiving, etc

· Ensure all team members training & LMS are up to date

· Order all cleaning consumables (bi-monthly for Galway)

· Present monthly budget / variance file to client → KAM

· Present monthly BRM’s to KAD/KAM

· Conduct BCP’s & orchestrate any ERT activities across sites

· Conduct appraisals / performance reviews with teams

· Lead smaller projects & assist with larger projects across sites

· Prepare annual controllable and F&H budgets for client

· Provide reports & mgmt info to KAM as required

· Available for on call rotation

· Monthly GEM call with team

This job description and person specification is a guideline only and not exhaustive. You may be asked to perform other duties which are not detailed but are in line with the general purpose of your job role and we reserve the right to make changes to this job description as appropriate. I confirm receipt and understanding of this job description

Experience / Person Specification

· Must have full legal rights to work in the country. Evidence will be required

· A relevant third level qualification in hospitality, retail, or related discipline.

· At least 10 years’ experience at management level within the Hospitality industry.

· Proven people manager and leader capable of developing people and teams with at least 10 years of people management experience.

· Proven commercial track record, able to demonstrate the formulation and implementation of contract winning proposals

· Proactive at keeping current with the latest technologies

· Strong operations background ensuring value added and effective contribution and oversight.

· Must be a team player.

· A minimum of 5 year’s experience with supply chain management including the tendering of contracts and subsequent monitoring

Job Dimensions:

STRATEGIC

· Provide strategic leadership and oversight for ISS activities in relation to all aspects of our food service delivery in Ireland

· Support the ISS Key Account Director and Ireland Leadership Team with the development of client centric value propositions / tenders to support new business growth and retention

· Design, develop and get stakeholder agreement and implement a business strategy that delivers on the ISS commitments for the customers

· Working with Global ISS Team to design, implement, deliver, and sustain best-in-class innovative food service-related programmes, including menu and concept development, customer engagement programmes, introduction of technology and practices that have a positive impact on sustainability

· Enshrine safety, quality and operational excellence culture as a value within the Catering Team’s across the estate and ensures that these programmes are sustained.

· Establish and meet targeted country and global objectives, ensuring department objectives are aligned, translated to all and visually managed to drive performance result.

· Use metrics to provide operational insights and to further embed a data driven culture as catalyst for continuous improvement.

· Responsible for the establishment & management of a robust supply chain ensuring continuity of supply, quality of product & service, flexibility, and commercial proposition

OPERATIONS

· You will collaborate with Key Account Managers, Site Leads and the on-site catering teams to ensure that the service meets business needs

· Responsibility for ensuring that our Food Service Solution meet the requirements of the individual MSA’s/Contracts for each client

· Provide appropriate leadership and to ensure catering facilities and equipment layout, delivers an efficient and cost-effective service to our clients

· Develop and implement robust processes to drive an environment of right-first time.

· Translates business strategy into clear goals

· Trusts others to take accountability in their own roles/area

FINANCIAL PERFORMANCE

· Solid operational, financial, and budget management to support ISS and client reporting requirements

· Consistently strives to raise the bar on what can be achieved.

· Identifies and monitors key financial indicators to gauge performance, identify trends, and suggest strategies that can impact results.

· Integrates quantitative and qualitative information to draw accurate conclusions.

· Has a strong bottom-line orientation.

· Execute selection and management of suppliers to ensure effective services, cost and compliance.

· Identifies and monitors key financial indicators to gauge performance, identify trends, and suggest strategies that can impact results.

PEOPLE LEADERSHIP

· Define a vision for ISS team that people want to aspire to.

· Builds capability within ISS team by actively spotting talent and provides appropriate development opportunities. Closes talent gaps with the right balance of internal and external candidates.

· Act as role model of the behaviours that creates a culture of respect and dignity

· Align ISS team to clear goals

· Creates an environment people want to work in

· Fosters open dialogue and collaboration among the team.

HSEQ

· Support the implementation, operation and continuous improvement of our HSEQ Management Systems at site level.

· Manage non-conformances and complaints and record centrally.

· Cascade relevant HSEQ information to your direct reports and front-line employees.

· Support the business by delivering services that meet the needs and expectations of our customers in accordance with ISO Standards and Company values.

Key Skills & Competencies:

· Fosters a diverse workplace that enables team members to contribute to their full potential in pursuit of organisational objectives.

· Creates an entrepreneurial positive, performance driven environment through robust knowledge management and talent reviews.

· Provides direction, guidance and technical support to the Catering team and to internal/external stakeholders to ensure excellence around collaboration and the creation of an interdependent operating culture.

· Strong project management skills to support tender activity and contract mobilisations.

· Strong stakeholder management skills to manage both internal and external stakeholders

· Excellent collaboration skills and teamwork mind-set.

· Demonstrated trouble shooting and problem-solving skills as well as an ability to coach and mentor teams through complex problems.

· Ability to challenge the status quo with a continuous improvement mind-set.

· Change agent who will support the organisation with effective change management tools and techniques.

· Strong Talent Developer with a focus on creating a continuous learning organisation through active coaching.

· Effective communicator with a proven ability to grow talent and future leaders.

· Promoting a culture where diversity and inclusion is the norm.

· Responsibility for ensuring that contractual responsibilities are met

· Recognises changing circumstances and adapts accordingly

· Imagines future scenarios and creates strategies to sustain competitive advantage. Regularly benchmarks own area against the best in class/the marketplace

Other features of the job

It may be necessary to work alternative hours or unsociable hours, including weekends and sometimes more than contracted hours. As part of your job, you will be expected to attend training events and/or meetings and travel to other locations may be required. Local requirements will govern your patterns and locations of work.

Job Type: Permanent

Pay: €65,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• Wellness program

Application question(s):

• Min 5 year managing multi-site, multi-disciplined service contract
• FM or engineering degree desirable

Experience:

• similar role: 5 years (required)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person

Application deadline: 15/09/2025
Reference ID: INDHP