The Mercantile Hotel, located in the heart of Dublin City, has recently opened its doors this year, and we’re currently seeking an enthusiastic, professional, and friendly Receptionist to join our Front Office Team.
This is an exciting opportunity to be part of something from the very beginning; helping to shape the guest experience, tone, and atmosphere of one of the city’s most anticipated new hotels.
What You’ll Be Doing:
- Providing a warm, genuine, and efficient welcome to all guests from the moment they arrive.
- Managing check-in and check-out processes accurately and efficiently.
- Handling guest enquiries, bookings, and requests in person, by phone, and by email.
- Liaising with all hotel departments to ensure smooth and seamless service.
- Maintaining the reception area to the highest standards of cleanliness and organisation.
- Processing payments and maintaining accurate records in line with hotel procedures.
- Supporting the Front Office Manager in day-to-day administrative duties.
- Acting as a key point of contact for guests during their stay, ensuring a memorable and positive experience.
- Upholding health, safety, and security procedures at all times.
What We’re Looking For:
- Previous experience in a similar receptionist or front office role, ideally in a hotel environment.
- A genuine passion for hospitality and guest service.
- Excellent communication and interpersonal skills.
- A calm, professional manner with the ability to multitask under pressure.
- Proficiency in hotel booking systems
- Strong attention to detail and organisational skills.
- Flexibility to work shifts including mornings, evenings, weekends, and public holidays.
What You’ll Get:
- Competitive salary
- Staff meals on duty
- 25% Discount in other Mercantile venues with staff card
- Discounted gym membership
- Employee Assistance Programme- free counselling sessions available and wellbeing app
- 25% off Grafton Barber, Stephen's Green, when staff card is presented
- Bike2Work Scheme
- TaxSaver travel benefits
- Excellent opportunities for career progression within a growing hotel group
- A chance to be part of a brand-new hotel and dynamic team from day one
If you're ready to bring your personality, professionalism, and hospitality expertise to an exciting new role in the heart of Dublin, we’d love to hear from you.
Please note: due to a high volume of applications, we may not be able to respond to everyone individually.
Job Type: Full-time
Pay: From €13.70 per hour
Expected hours: 35 – 40 per week
Language:
- English (preferred)
Work Location: In person
