Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As an GAC Engagement Manager - Reporting and Insights Lead , you will play a pivotal role in ensuring we can clearly articulate the value of the Global Advisory Council (GAC). This includes preparing and tracking customer engagements directly with the council members as well as sales leadership.
You will manage a portfolio of engagements as well as being the resident expert in reporting and analytics.
Given your internal expertise, you will act as a key connector between the GAC, sales and marketing teams, as well as senior executives and the broader IGTM, ensuring that engagements are seamlessly executed, effectively tracked and impact is captured. Your knowledge of company operations, policies, and internal systems will be critical in driving efficiency and maximizing GAC impact. You will also be able to tell a compelling story with the data that we collect, tracking outcomes and ensuring a continuous feedback loop.
Key Responsibilities
Data Management & Program Value Demonstration
- Own the collection, analysis, and visualization of program data to clearly demonstrate the value and impact of executive engagements.
- Develop, maintain, and continuously improve dashboards (Power BI, Dynamics, or equivalent) that showcase key engagement metrics, trends, and outcomes for senior stakeholders.
- Collaborate with the GAC team to define and refine success metrics, KPIs, and reporting frameworks that align with business objectives.
- Ensure data integrity across internal systems, including Dynamics and internal dashboards, providing accurate and timely insights for leadership decision-making.
- Proactively identify data-driven insights and storytelling opportunities to communicate program impact to executive audiences.
- Leverage AI and technology to collect quantitative and qualitative data.
Customer Engagement & Stakeholder Management
- Partner with the sales team to ensure GAC Executives are equipped with data-backed insights to support strategic customer engagement strategies.
- Track and report on GAC customer interactions within Dynamics, ensuring stakeholders remain informed on outcomes, action items, and engagement effectiveness.
- Project manage GAC engagements with a focus on capturing measurable outcomes, feedback loops, and closing out actions that drive tangible value.
- Maintain and enhance CxO relationship data, leveraging analytics to identify relationship-building opportunities and gaps.
Operational & Administrative Support
Calendar & Diary Management
- Coordinate schedules between GAC members and key customers, prioritizing engagements based on data-driven insights and engagement value.
- Help leadership prepare for high-impact meetings with tailored data reports and value narratives.
Why This Role is Ideal for You
Leverage Your Analytical Expertise – Use your data skills to shape how we communicate the value of our executive advisory program to top leadership and stakeholders.
Drive Strategic Business Decisions – Play a critical role in using data to influence high-level strategies and demonstrate ROI from key engagements.
Grow Your Career in Data-Driven Strategy – Build visibility across leadership teams, develop storytelling skills through data, and contribute to high-impact executive programs.
Showcase Your Dashboard and Visualization Expertise – Own and optimize critical reporting tools used by senior executives.
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Who We’re Looking For To succeed in this role, you should:
Data-Driven & Insight-Oriented – Strong experience with data analysis, reporting tools (Power BI preferred), and the ability to translate data into actionable insights.
Advanced Excel & CRM Skills – Confident working with complex datasets, CRM systems (Dynamics preferred), and producing executive-level dashboards and reports.
Strong Storytelling Through Data – Capable of crafting compelling narratives from data to showcase program outcomes and business impact.
Effective Communicator & Trusted Advisor – Adept at working with senior leaders, presenting complex data clearly, and influencing decisions through insights.
Highly Organized & Detail-Oriented – Able to manage multiple data streams, ensure accuracy, and deliver high-quality outputs on tight timelines.
Agile & Solution-Focused – Comfortable in a dynamic environment, able to pivot priorities based on business needs and emerging insights.
Customer-Centric Mindset – Understands the value of executive relationships and can measure and articulate the impact of strategic engagements.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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