German Customer Service Executive

Hopkins Communications seek to hire a German Customer Service Executive / Lead Generation Specialist

The German Customer Service Executive / Lead Generation Specialist is expected to:

• Develop new business via the established channels (telephone and help desk system) and mass communication such as email and social media to introduce the client's MSP solutions and identify appropriate buyers within the target market.
• Follow up on leads and conduct research to identify potential prospects.
• Collate qualitative data on both positive and negative feedback from prospects contacted and supply reports on this data to In House manager and Sales Director.
• Support sales team to improve performance, control and maintenance of their leads.
• Assist with Customer Training/onboarding booking
• Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel.
• Work with the Regional Sales Managers to develop and grow the sales pipeline to consistently meet quarterly revenue goals.
• Assisting Marketing Director in writing reports and analysing data
• Manage data for new and prospective clients ensuring all communications are logged, information is accurate and documents are attached, as well as reporting and follow-up activities meet the organization requirements.

Required Experience and Knowledge

• 1-3 years telemarketing / online channel sales and/or inside sales experience is a plus
• Excellent client service skills.
• Excellent written and verbal communication skills in German and English.
• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)

Employment conditions:

• This is a full time position
• Full training will be provided on all items above prior to position commencing
• Role based in our Cork City Office

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: In person