Responsibilities
The Global Privacy Operations team sits within the Digital Rights Hub, together with the Global Intellectual Property team, under the Trust and Safety umbrella. Our team serves as a key touchpoint between the business and the data subject. We design & administer various external-facing privacy channels, and facilitate the compliant processing & fulfillment of data subject rights (DSRs) and privacy rights from our users. We strive towards improving the privacy posture of the company through our work in assessing, managing, and fulfilling a broad spectrum of data subject requests & privacy requests in a compliant manner across the globe. The role involves working daily to support users with privacy image-rights related inquiries globally by accommodating their requests, allowing them to execute their privacy rights. Responsibilities - Effectively identify and resolve TDR privacy image-rights cases in line with the SOP, and through direct communication with our community of users and non-users; - Proactively collaborate with the Global Privacy Operations team to address and escalate complex TDR cases that are unclear, fall into grey areas, or are not covered by the SOP; - Effectively identify Data Subject Requests (DSRs) within the volume received and promptly escalate them to the Privacy Operations team by assigning them to the appropriate queue; - Support the improvement of TDR image-rights procedures and tooling through a feedback loop with the Global Privacy Operations team (e.g., highlighting trends, volume fluctuations, and technical bugs, if any).
Qualifications
Minimum Qualifications - 3+ years of experience working in a TnS content moderation team with at least 1 year working in privacy and/or compliance team, i.e. Privacy Ops support, Digital-Rights Ops or a similar operations setting; - Strong knowledge of privacy and data protection in the context of digital platforms, including a solid understanding of key data protection laws such as the GDPR; - Ability to proactively identify opportunities to enhance the TDR image-rights process and policy at scale; - Experience working in a fast-paced environment with a keen eye for detail; - Great written communication skills; - Operates with a high degree of integrity; Preferred Qualifications - CIPP-E certified.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
