Radisson RED Galway is a new and exciting addition to Galway City. It is the first Radisson RED property in Ireland and a welcomed addition to the city. Just like its sister properties; Radisson BLU Royal Hotel, Dublin, Dublin Royal Convention Centre and Velvære Spa, Radisson RED Galway has its own distinct personality.
We are searching for an ambitious and charismatic Guest Relations Concierge to join our team at Radisson RED Galway.
Radisson RED Galway is a hotel that reflects Galway's personality; combining urban energy, modern comforts, a love for the arts and a welcome like no other. The hotel will enhance the spirit through art, music and fashion with connectivity, passion and flair. Innovation is our heartbeat.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. Radisson’s overarching brand promise is ‘Every Moment Matters’ with a signature ‘Yes I Can!’ service ethos.
About The Role:
Radisson RED is on the lookout for a Guest Relations Concierge to join our buzzing front office team. If you’re all about delivering top-notch service with a side of flair and fun, we want you to help us redefine the front desk experience with us!
Your mission is to create us create a seamless and vibrant experience that keeps our guests coming back for more! You’ll bring your A-game to every shift, making sure our lobby is lively, welcoming, and always on point.
We’re looking for someone with a proven track record in front office and exceptional communication skills. You should be a proactive problem-solver, a people person, and a hospitality pro who knows how to keep things running smoothly and guests smiling. If you’re ready to bring your energy and expertise to Radisson RED, we want to hear from you!
Roles & Responsibilities:
- Serve as the main point of contact for hotel guests, providing exceptional customer service and ensuring a seamless guest experience. This role involves assisting guests with reservations, recommendations, transportation, and any special requests to enhance their stay.
- Greet guests warmly and provide personalised assistance throughout their stay.
- Offer information about hotel services, local attractions, dining options, events, and transportation.
- Handle guest requests, such as restaurant reservations, tour bookings, ticket purchases, and special arrangements.
- Coordinate with housekeeping, front desk, and other departments to fulfill guest needs.
- Assist with luggage storage, deliveries, and arranging transportation (taxis, rental cars).
- Manage and respond to guest inquiries via phone, email, or in-person.
- Maintain an updated knowledge of local events, entertainment options, and key tourist spots.
- Resolve guest concerns efficiently and professionally to ensure a positive experience.
- Process payments, issue receipts, and manage billing for concierge services when necessary.
- Uphold hotel standards and ensure a high level of guest satisfaction.
Job Types: Full-time, Permanent
Benefits:
- Employee discount
Application question(s):
- Do you hold a valid drivers license?
Work Location: In person
