Healthcare Support Services Lead

As a Healthcare Support Service Lead you will ensure excellence in GSK and healthcare organisation (HCO) partnerships which exist to improve patient care via healthcare support services or patient support programmes. You will ensure appropriate 3rd party assessment, engagement and oversight for Medical Department 3rd party vendors across all activity areas. You will also support capabilities in the Medical Department on healthcare organisation and healthcare professional engagements with regard to partnership to impact on patient outcomes.

You will hold overall responsibility for planning and management of Healthcare Support Services/Patient Support Programmes and other 3rd party vendor oversight within the Medical Department.

As a Healthcare Support Services Lead you will ensure that that services are aligned to IPHA and GSK Codes of Practice, SI No 541 of 2007 Control of Advertising of Medicinal Products and other relevant internal and external governance standards.

You will support the Country Medical Director and Training & Quality Assurance Business Partner with project work relating to onboarding, training and capabilities within the Medical team to meet LoC and Northwest Europe medical dashboard requirements and other ad-hoc capability programmes.

This is office-based role with 2-3 days per week on site.

We create a place where people can grow, be their best, be safe, and feel welcome, valued and included. We offer a competitive salary, an annual bonus based on company performance, healthcare and wellbeing programmes, pension plan membership, and shares and savings programme.

We embrace modern work practises; our Performance with Choice programme offers a hybrid working model, empowering you to find the optimal balance between remote and in-office work.

Discover more about our company wide benefits and life at GSK on our webpage Life at GSK | GSK

In this role you will

• Identify appropriate healthcare support services/patient support programmes from external and internal insights and builds case for service approval internally in consultation with cross functional team members.
• Identify, engage, contract and manage 3rd parties, as needed, for other areas of activity in the Medical Department (eg: Out Of Hours Service Provider, Training providers, agencies) and engage GSK Procurement and Legal to support contracting of 3rd party/parties for service provision.
• Ensure that governance and oversight requirements for interacting with patients to deliver Healthcare Support Services/Patient Support Programmes are met including identifying, understanding and sharing appropriate information with cross functional team members.
• Build strong relationships across the LoC and work with others to deliver appropriate patient care within Healthcare Support Services/Patient Support Programmes.
• Undertake relevant training forums with cross functional teams and with 3rd party personnel to ensure all parties are up-to-date with service/programme requirements such as KAM/sales representative role in introducing the service, SPC and other updates for 3rd party HCPs and other training requirements as identified.
• Ensure that all SOPs are in place, updated & training is conducted across the LoC. Ensure a monitoring system in place for tracking training compliance and process for escalation
• Manage risk and issues management processes including management monitoring, corrective and preventative actions (CAPAs), auditing, complaints and incident management processes.
• Produce materials to support 3rd party patient engagement vis-à-vis clinical protocols, patient materials, materials for GSK personnel which may be shared with HCPs to indicate availability of the service and other materials as required.

Why you?

Basic Qualifications & Skills:

We are looking for professionals with these required skills to achieve our goals:

• Degree level qualification in a relevant scientific discipline with the ability to quickly understand scientifically complex topics
• Proven experience working in role requiring compliance with defined Regulatory frameworks
• Excellent level of project management skills and high focus on attention to detail
• Proven ability to work collaboratively with multiple internal and external stakeholders
• Experience setting and being accountable for delivery of KPIs (results orientated) with analytical ability to use data and / or insights to inform decisions
• Commercial awareness

Preferred Qualifications & Skills:

Please note the following skills are not necessary, just preferred, if you do not have them, please still apply:

• Healthcare professional with current or prior registration in Ireland
• Postgraduate qualification in Life Sciences (MSc, PhD)
• Preferred previous experience in a specialised therapy area such as Oncology/Haematology/Infectious Diseases/Respiratory
• Adaptability and agility in your working style and planning

Closing Date for Applications – 31 July 2025 (COB)

Please take a copy of the Job Description, as this will not be available post closure of the advert.
When applying for this role, please use the ‘cover letter’ of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on [email protected] or 0808 234 4391. The helpline is available from 8.30am to 12.00 noon Monday to Friday, during bank holidays these times and days may vary.

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