JOB DESCRIPTION
Job Title: Hotel Receptionist
Reports to: Front Office Manager
Scope and General Purpose Of Job: Responsible for the smooth running of reception ensuring that the high standards of customer service are constantly achieved.
Duties & Responsibilities
- Greet and welcome guests; answer their questions or concerns.
- Provide an outstanding guest experience.
- Answer and forward incoming phone calls.
- Ensure reception area is tidy and presentable.
- Maintain guest records and book reservations.
- Complete basic cashier responsibilities.
- Contact necessary staff to solve problems when challenges arise to ensure guest comfort.
- Provide basic and accurate information in-person and via phone/email.
- Receive, sort and distribute daily mail/deliveries.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor contractor sign in book).
Job Type: Full-time
Pay: From €13.95 per hour
Benefits:
- Company events
- Employee discount
- Flexitime
- Gym membership
- On-site gym
- On-site parking
- Sick pay
Ability to commute/relocate:
- Rosscarbery, CO. Cork: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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