We are The Dean Group. Dive into our company culture, where genuine individuals are celebrated and fun is integral. We specialise in design led, premium hotels, with a focus on art, culture and people. Always leading from the front, we grow careers internally, seeking the best and brightest. Driven by our ethos, our team collaborates with enthusiasm, pushing boundaries for both colleagues and customers.
We are currently seeking an experienced Hotel Receptionist to join the team in Glasson Lakehouse. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!
Key Areas
- Welcoming and assisting guests to ensure an exceptional arrival and departure experience
- Managing front desk operations including check-ins, check-outs, and guest services
- Maintaining safety, cleanliness, and professionalism in public and reception areas
- Handling guest queries, bookings, and requests with efficiency and warmth
- Supporting night operations and upholding security procedures
Job Purpose
As the first and last point of contact, this role is essential in creating a lasting impression through exceptional service, attention to detail, and in-depth local knowledge. The Receptionist manages front desk operations, provides support across hotel departments, and ensures a smooth and secure environment for all guests. With a strong focus on professionalism and guest engagement, the role is ideal for someone with front office experience, strong system knowledge (Opera), and a passion for hospitality.
Key Deliverables
Guest Experience & Front Desk Operations
- Greet guests warmly and professionally upon arrival and throughout their stay
- Carry out check-in and check-out procedures accurately and efficiently using Opera PMS
- Anticipate guest needs and exceed expectations through personalised service
- Assist with luggage, directions, restaurant bookings, and local recommendations
- Respond promptly to guest enquiries via phone, email, and in person
Service Standards & Cleanliness
- Maintain the reception area and public zones in a clean, welcoming, and presentable condition
- Conduct light cleaning and upkeep of stairwells, corridors, and public areas during quieter hours
- Ensure all guest areas and access points meet safety, cleanliness, and accessibility standards
Safety, Security & Compliance
- Uphold hotel security protocols including monitoring access during night shifts
- Ensure fire exits and emergency routes remain clean and unobstructed
- Comply with hotel health & safety, fire regulations, and operational standards
- Support emergency procedures and be alert to unusual activity or guest needs
Communication & Team Support
- Liaise with housekeeping, maintenance, and F&B departments to communicate guest needs
- Support the night and day reception teams as required during busy periods or shift overlaps
- Report incidents, feedback, or technical issues to management in a timely manner
Preferred Experience
- Previous experience as a hotel receptionist or front desk team member essential
- Strong working knowledge of Opera PMS
- Fluent English with excellent written and spoken communication skills
- A friendly, outgoing personality with a passion for guest service
- Knowledge of local attractions preferred
- Ability to remain calm, organised, and efficient during high-pressure situations
Benefits:
- Global discounted staff room rates across the group
- 50% off Food and 25% Beverage across the group
- Accrued Annual Leave with Service
- Friends and Family discount
- Gym Membership Discounts*
- Continual training and development
- Career progression within the Group
- Gratuities *
- Meals on shift
- Bike to work scheme
- Taxsaver for travel
- Refer a friend scheme
- Wellness at work events and access to wellness platform
- Employment Assistance Programme
- Group discounts for cinema tickets, shopping deals etc
- Team appreciation days
- Service recognition
- Regular fun-filled activities and gatherings for all teams across the group
Applicable to certain positions
The Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting The Dean Group to contact you for other opportunities within the Group
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